Remote VP, Strategic Operations & Transformation

SupportFinity™; New York (NY); Remote; USD 180,200 - 240,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k with generous matching

20 days PTO per year

Job summary

SupportFinity™ is seeking a VP, Head of Strategic Operations for a remote position in New York. This role involves setting the strategic direction, driving improvements in customer and employee experiences, and overseeing key operational initiatives.

The ideal candidate will have extensive experience in insurance operations, strong leadership skills, and a focus on digital transformation. Benefits include competitive salary, comprehensive insurance coverage, and generous PTO policies.

Qualifications

• 15+ years of experience in insurance operations or underwriting, preferable in Specialty & Commercial.
• 5‑10+ years in a leadership position and previous transformation projects.

Responsibilities

• Set the strategic direction for the Strategic Operations Manager team.
• Direct and support Strategic Operations Managers in improving customer and employee experience.
• Lead goal setting, performance evaluation, and professional development for the team.

Skills

Leadership

Communication

Analytical Skills

Change Management

Digital Transformation

Education

Bachelor’s degree in relevant field

MBA preferred

Tools

Agile Certification

Product Management Tools

Job description

SupportFinity™ is seeking a VP, Head of Strategic Operations for a remote position in New York. This role involves setting the strategic direction, driving improvements in customer and employee experiences, and overseeing key operational initiatives.

The ideal candidate will have extensive experience in insurance operations, strong leadership skills, and a focus on digital transformation. Benefits include competitive salary, comprehensive insurance coverage, and generous PTO policies.