VP, Insurance Operations & Transformation

Oliver James; New York (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

Oliver James is partnering with a specialty insurance organization to identify a senior operations leader for a VP of Operations role in New York City. This executive will oversee the operational infrastructure across underwriting teams, drive efficiency, and partner with underwriting leadership to scale the business.

The ideal candidate has deep experience in insurance underwriting operations, strong people leadership, and a track record of transforming processes, systems, and data-driven

Qualifications

• Significant experience supporting commercial or specialty underwriting organizations
• Proven people leadership experience
• Experience leading systems, automation, or transformation initiatives
• Strong understanding of the underwriting lifecycle
• Ability to use data and KPIs to drive operational decisions

Responsibilities

• Partner closely with underwriting leadership to identify and resolve workflow and process challenges.
• Develop and implement scalable operating procedures and best practices.
• Analyze operational KPIs including submission throughput, quote turnaround, clearance accuracy, policy issuance, service levels, and data quality.
• Lead process optimization, automation, and digital transformation initiatives.
• Partner with IT and business stakeholders on systems and workflow improvements.
• Establish quality assurance and operational control practices.
• Work closely with Finance, Compliance, and other functions to improve processes, reporting, and controls.
• Provide senior leadership with actionable operational reporting and recommendations.
• Drive a culture of continuous improvement, accountability, and operational excellence.

Skills

People leadership

Operations leadership

Process improvement

Data-driven decisions

KPIs

Underwriting operations

Insurance domain knowledge

Job description

Oliver James is partnering with a specialty insurance organization to identify a senior operations leader for a VP of Operations role in New York City. This executive will oversee the operational infrastructure across underwriting teams, drive efficiency, and partner with underwriting leadership to scale the business.

The ideal candidate has deep experience in insurance underwriting operations, strong people leadership, and a track record of transforming processes, systems, and data-driven