Global Operations Director & Customer Experience (Remote)

SupportFinity™; Los Angeles (CA); On-site; USD 253,000 - 355,000; Full time

Benefits offered by this job

Health care coverage

Flexible Spending Wallets

Competitive vacation and holiday schedules

Employee stock purchase plan

Job summary

SupportFinity™ is looking for a Senior Director of Operations to lead our global Operations team. You will be responsible for developing and executing our global operations strategy while ensuring that customer experiences exceed expectations.

The ideal candidate should have over 15 years of experience in customer servicing and fraud operations, with demonstrable leadership in building high-performing teams. This role involves extensive collaboration across Product, Engineering, and Compliance teams, focusing on strategic growth and operational efficiency.

We offer competitive compensation including comprehensive health coverage and flexible spending options.

Qualifications

• At least 15+ years of customer servicing and fraud operations experience.
• Proven team leadership experience managing over 100 individuals.
• Ability to develop comprehensive strategic plans.

Responsibilities

• Define strategic roadmap and set expectations for servicing products.
• Enable performance monitoring and remediation for operations.
• Drive business growth through efficient servicing.

Skills

Customer servicing

Fraud operations

Strategic workforce management

Data analysis

Team leadership

Cross-functional collaboration

Education

15+ years in relevant fields

Job description

SupportFinity™ is looking for a Senior Director of Operations to lead our global Operations team. You will be responsible for developing and executing our global operations strategy while ensuring that customer experiences exceed expectations.

The ideal candidate should have over 15 years of experience in customer servicing and fraud operations, with demonstrable leadership in building high-performing teams. This role involves extensive collaboration across Product, Engineering, and Compliance teams, focusing on strategic growth and operational efficiency.

We offer competitive compensation including comprehensive health coverage and flexible spending options.