Global Operations Director & Customer Experience (Remote)

SupportFinity™; San Francisco (CA); On-site; USD 253,000 - 355,000; Full time

Benefits offered by this job

Health care coverage

Flexible Spending Wallets

Competitive vacation and holiday schedules

Employee Stock Purchase Plan (ESPP)

Job summary

SupportFinity™ is looking for a Senior Director of Operations to lead the global Operations team. This role requires overseeing customer and merchant servicing, fraud operations, and strategic workforce management. The ideal candidate will have over 15 years of relevant experience and must thrive in a dynamic environment.

The position offers a competitive salary range from $253,000 to $355,000, as well as comprehensive health coverage and additional benefits for employees and their dependents.

Qualifications

• Extensive experience with customer and merchant servicing.
• Proven experience in fraud operations and strategic management.
• Ability to develop comprehensive operational strategies.

Responsibilities

• Define strategic roadmap and integrate it into business strategy.
• Monitor performance and drive rapid remediation.
• Develop a high-performing team and oversee all servicing aspects.

Skills

Customer and merchant servicing

Fraud operations

Strategic workforce management

Data analysis

Collaboration

Education

15+ years of relevant experience

Job description

SupportFinity™ is looking for a Senior Director of Operations to lead the global Operations team. This role requires overseeing customer and merchant servicing, fraud operations, and strategic workforce management. The ideal candidate will have over 15 years of relevant experience and must thrive in a dynamic environment.

The position offers a competitive salary range from $253,000 to $355,000, as well as comprehensive health coverage and additional benefits for employees and their dependents.