Head of Insurance Strategy & Systems

Korn Ferry; United States; On-site; USD 220,000 - 340,000; Full time

Job summary

Korn Ferry is seeking a VP, Insurance Strategy & Systems to lead transformation, optimization, and scalability of insurance operations, service model, and supporting systems. This executive will partner with business leaders, technology teams, and stakeholders to improve client experience, streamline workflows, and build scalable capabilities that support continued growth in the US market.

Based in the United States, the role demands 15+ years in insurance operations or related regulated

Qualifications

• 15+ years of leadership in insurance operations, services, or regulated environments.
• Experience driving transformation, scalable operating models, and process improvement.

Responsibilities

• Lead strategy and operations for insurance servicing, administration, and client support functions.
• Design and optimize insurance operating models, workflows, and service delivery frameworks.
• Partner with technology teams on policy administration, CRM, workflow, reporting, and automation initiatives.
• Drive process improvement, operational excellence, and business transformation efforts.
• Establish KPI frameworks, service metrics, and executive reporting capabilities.
• Support data governance, business requirements, and systems roadmap development.
• Build and develop a high-performing Insurance Strategy & Systems function.

Skills

Insurance Ops

Strategy & Ops

Business Transformation

Operational Excellence

Consulting

Tech Partnership

Tools

Policy Administration Systems

CRM Platforms

Job description

A growing financial services organization is seeking a VP, Insurance Strategy & Systems to lead the transformation, optimization, and scalability of its insurance operations, service model, and supporting systems infrastructure.

This executive will partner closely with business leaders, technology teams, and operational stakeholders to improve client experience, streamline workflows, modernize processes, and build scalable capabilities that support continued growth.

Key Responsibilities

• Lead strategy and operations for insurance servicing, administration, and client support functions
• Design and optimize insurance operating models, workflows, and service delivery frameworks
• Partner with technology teams on policy administration, CRM, workflow, reporting, and automation initiatives
• Drive process improvement, operational excellence, and business transformation efforts
• Establish KPI frameworks, service metrics, and executive reporting capabilities
• Support data governance, business requirements, and systems roadmap development
• Build and develop a high-performing Insurance Strategy & Systems function

Ideal Background

• 15+ years of leadership experience in:
• Insurance Operations
• Insurance Services
• Business Transformation
• Strategy & Operations
• Operational Excellence
• Consulting
• Experience leading complex insurance, financial services, or other regulated-industry operations
• Demonstrated success improving systems, processes, and organizational scalability
• Strong partnership with technology, analytics, and business stakeholders
• Background in insurance, employee benefits, wealth management, retirement services, brokerage, carrier, or financial services environments preferred

Why Consider It?

• Highly visible leadership role with executive exposure
• Opportunity to shape the future of a growing insurance platform
• Influence strategy, operations, systems, and client experience
• Direct impact on business transformation and long-term growth