Global Operations Director & Customer Experience (Remote)

SupportFinity™; Portland (OR); On-site; USD 253,000 - 355,000; Full time

Benefits offered by this job

Health care coverage

Flexible Spending Wallets

Competitive vacation and holiday schedules

Employee stock purchase plan

Job summary

SupportFinity™ is seeking a highly motivated Senior Director of Operations to lead the global Operations team. This role requires developing and executing our global operations strategy and ensuring exceptional customer experiences. The successful candidate will oversee fraud operations and partner across teams like Product, Engineering, and Finance.

The ideal candidate has over 15 years of experience in customer servicing and will be responsible for defining the strategic roadmap, enabling performance monitoring, and building a high-performing team.

Qualifications

• 15+ years of experience in customer and merchant servicing and fraud operations.
• Proven ability to lead a team of 100+ individuals.
• Experience in high-growth, technology-driven companies.

Responsibilities

• Define strategic roadmap and set expectations for product servicing.
• Drive business growth through operational optimization.
• Oversee fraud operations for consumers and merchants.

Skills

Customer service expertise

Fraud operations management

Strategic workforce management

Analytical skills

Collaboration and partnership

Job description

SupportFinity™ is seeking a highly motivated Senior Director of Operations to lead the global Operations team. This role requires developing and executing our global operations strategy and ensuring exceptional customer experiences. The successful candidate will oversee fraud operations and partner across teams like Product, Engineering, and Finance.

The ideal candidate has over 15 years of experience in customer servicing and will be responsible for defining the strategic roadmap, enabling performance monitoring, and building a high-performing team.