Remote VP, National P&C Claims Leadership

Propel Insurance, Inc.; United States; Remote; USD 225,000 - 250,000; Full time

Job summary

Alera Group is seeking a Vice President, National Claims Practice Leader to guide our national property and casualty claims strategy, strengthen claims capabilities across offices and regions, and advocate for clients on complex matters. This remote role focuses on scalable operating models, data-driven improvements, and strategic leadership to enhance claim outcomes and client experience.

The role partners with regional and national leaders to advance technology, analytics, and governance,

Qualifications

• 15+ years of progressive Property & Casualty claims experience.
• Leadership experience within a national brokerage, carrier, TPA, or claims consulting organization.
• Extensive multi-line claims expertise including commercial property, casualty, workers' comp, management liability, and specialty lines.
• Experience leading claims operations, advocacy, consulting functions, or organizational transformation initiatives.
• Proven success building and maintaining carrier and wholesaler relationships.
• Experience leveraging technology, analytics, automation and AI to improve claims outcomes.

Responsibilities

• Lead the development of Alera Group’s national P&C claims practice, combining strategic leadership with hands-on advocacy to strengthen operations, support regional teams and improve client outcomes.
• Develop the national claims strategy: assess current capabilities and build a multi-year roadmap that establishes service standards, priorities and a scalable operating model.
• Strengthen regional consistency: align claims intake, triage, escalation, documentation and client communications while allowing for regional and line-of-business needs.
• Lead complex claims advocacy: serve as a senior resource for disputed, high-severity and escalated claims, advocating for appropriate coverage and payment on behalf of clients.
• Build carrier and wholesaler relationships: partner with claims leaders to resolve service issues, support escalations and strengthen coordination.
• Advance technology and analytics: evaluate and implement technology, automation and AI solutions that improve claims workflows, reporting and client communications, with appropriate governance and human oversight.
• Measure and improve performance: establish service expectations, metrics and reporting to identify trends, improve consistency and demonstrate client impact.
• Develop claims talent and capabilities: provide functional leadership across a distributed team, identify capability gaps and develop training, tools and shared practices.
• Partner across the organization: collaborate with regional leaders, producers, service teams and national P&C leadership to support client retention, growth and claims thought leadership.

Skills

P&C claims leadership

Executive communication

Carrier & wholesaler relationships

Strategy development

Analytics & data-driven improvement

Travel up to 25%

Education

Bachelor's degree in Business, Risk Management, Insurance

Job description

Alera Group is seeking a Vice President, National Claims Practice Leader to guide our national property and casualty claims strategy, strengthen claims capabilities across offices and regions, and advocate for clients on complex matters. This remote role focuses on scalable operating models, data-driven improvements, and strategic leadership to enhance claim outcomes and client experience.

The role partners with regional and national leaders to advance technology, analytics, and governance,