WC Claims Advocate

Alera Group; Pasadena (CA); Hybrid; USD 120,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability coverage

401(k)

Generous paid time off

Professional development and career成长

Job summary

Alera Group is seeking a WC Claims Advocate to manage a portfolio of commercial insurance claims and deliver proactive guidance to clients. This remote-friendly role supports the Property & Casualty team and focuses on timely follow-up, coverage analysis, and advocacy to improve claim outcomes.

Qualified candidates have at least 3 years of commercial claims experience, strong communication skills, and the ability to collaborate with producers, account teams, and carriers.

Qualifications

• Minimum of 3 years of commercial claims experience involving Property, Auto, General Liability, or related commercial lines coverages.
• Strong understanding of commercial insurance coverages, claims processes, and coverage analysis.
• Experience investigating, managing, and resolving complex claim issues.
• Excellent verbal and written communication skills.
• Strong analytical, problem-solving, and client advocacy skills.
• Ability to manage multiple priorities while maintaining exceptional attention to detail.
• Experience presenting information and claims analysis to clients and small groups.
• Ability to travel locally and occasionally overnight as business needs require.

Responsibilities

• Manage and proactively support a portfolio of commercial insurance claims, ensuring timely follow-up and resolution
• Develop and maintain claims tracking reports, claim inventories, and documentation to support client service and claim management activities
• Identify applicable coverages and exposures related to losses and coordinate claim reporting to the appropriate carriers and policies
• Analyze coverage issues, research policy language, and provide guidance on claim-related questions and potential solutions
• Advocate on behalf of clients to resolve complex claim matters and improve claim outcomes
• Facilitate and participate in claim review meetings, client presentations, and discussions with carriers, adjusters, and other stakeholders
• Collaborate with producers, account teams, and service staff to enhance the overall client experience and support retention efforts
• Maintain current knowledge of claims trends, coverage developments, and industry best practices through continuing education and professional development

Skills

Excellent verbal and written коммуника

Strong analytical, problem-solving, &

Attention to detail

Client advocacy

Presenting claims analysis to clients

Job description

WC Claims Advocate

About Alera Group

Founded in 2017, Alera Group is one of the nation's leading independent insurance and financial services firms. We combine the strength of a national organization with the personalized service and expertise of local teams to help clients succeed across Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, Wealth Services, and Human Capital Solutions.

Why Join Alera Group?

• Collaborate with purpose – Work alongside colleagues who believe the best results come from strong partnerships, shared expertise, and supporting one another.
• Build your career – Expand your expertise through meaningful work, continuous learning, and opportunities across a growing national organization.
• Make an impact – Help businesses protect what matters most while delivering solutions that support their long-term success.

The Opportunity

At Alera Group, our Property & Casualty team partners with businesses to identify risks, protect assets, and deliver insurance solutions that support long-term success. As a WC Claims Advocate, you'll help build trusted client relationships, deliver exceptional service, and provide proactive guidance that helps clients confidently navigate an evolving risk landscape.

Responsibilities

• Manage and proactively support a portfolio of commercial insurance claims, ensuring timely follow-up and resolution
• Develop and maintain claims tracking reports, claim inventories, and documentation to support client service and claim management activities
• Identify applicable coverages and exposures related to losses and coordinate claim reporting to the appropriate carriers and policies
• Analyze coverage issues, research policy language, and provide guidance on claim-related questions and potential solutions
• Advocate on behalf of clients to resolve complex claim matters and improve claim outcomes
• Facilitate and participate in claim review meetings, client presentations, and discussions with carriers, adjusters, and other stakeholders
• Collaborate with producers, account teams, and service staff to enhance the overall client experience and support retention efforts
• Maintain current knowledge of claims trends, coverage developments, and industry best practices through continuing education and professional development

Qualifications

Required Qualifications

• Minimum of 3 years of commercial claims experience involving Property, Auto, General Liability, or related commercial lines coverages
• Strong understanding of commercial insurance coverages, claims processes, and coverage analysis
• Experience investigating, managing, and resolving complex claim issues
• Excellent verbal and written communication skills
• Strong analytical, problem-solving, and client advocacy skills
• Ability to manage multiple priorities while maintaining exceptional attention to detail
• Experience presenting information and claims analysis to clients and small groups
• Ability to travel locally and occasionally overnight as business needs require

Preferred Qualifications

• Exposure to Employment Practices Liability, Cyber Liability, Crime, Professional Liability, and Directors & Officers claims
• Professional designations such as AIC, SCLA, CPCU, INS, CRIS, or related industry credentials
• Experience leading client claim review meetings and presentations
• Knowledge of risk management principles and claim outcome strategies
• Experience working within agency, brokerage, carrier, or third-party administrator environments
• Commitment to continuing education and professional development

Compensation

• Salary Range: $120,000–$130,000 annually

Benefits

Eligible colleagues enjoy a comprehensive benefits package including:

• Medical, dental, and vision insurance
• Life and disability coverage
• 401(k)
• Generous paid time off
• Professional development and career growth opportunities

Additional Information

Work Arrangement

This position isRemote

• Remote: This role is primarily remote.

Travel Requirements: Occasional travel may be required to support office implementations, training, and collaboration with project teams.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

Location Type

Hybrid - 2 or less days in office