Remote WC Claims Advocate - Strategic Client Advocate

Alera Group, Inc.; Pasadena (CA); Hybrid; USD 120.000 - 130.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k)

Paid time off

Professional development

Zusammenfassung

Alera Group, Inc. is seeking a WC Claims Advocate to support a portfolio of commercial claims with a focus on pro-active client service and effective claim resolution. This role offers remote work with hybrid in-office expectations and requires at least 3 years of commercial claims experience.

You will collaborate with producers, account teams, and carriers to ensure timely follow-up, accurate reporting, and informed guidance for clients navigating complex claim scenarios.

Qualifikationen

• Minimum of 3 years of commercial claims experience involving Property, Auto, General Liability, or related commercial lines coverages.
• Strong understanding of commercial insurance coverages, claims processes, and coverage analysis.
• Experience investigating, managing, and resolving complex claim issues.
• Excellent verbal and written communication skills.
• Strong analytical, problem-solving, and client advocacy skills.

Aufgaben

• Manage and proactively support a portfolio of commercial insurance claims, ensuring timely follow-up and resolution.
• Develop and maintain claims tracking reports, claim inventories, and documentation to support client service and claim management activities.
• Identify applicable coverages and exposures related to losses and coordinate claim reporting to the appropriate carriers and policies.
• Analyze coverage issues, research policy language, and provide guidance on claim-related questions and potential solutions.
• Advocate on behalf of clients to resolve complex claim matters and improve claim outcomes.
• Facilitate and participate in claim review meetings, client presentations, and discussions with carriers, adjusters, and other stakeholders.
• Collaborate with producers, account teams, and service staff to enhance the overall client experience and support retention efforts.
• Maintain current knowledge of claims trends, coverage developments, and industry best practices through continuing education and professional development.

Kenntnisse

Communication

Analytical

Client advocacy

Multitasking

Attention to detail

Travel

Jobbeschreibung

Alera Group, Inc. is seeking a WC Claims Advocate to support a portfolio of commercial claims with a focus on pro-active client service and effective claim resolution. This role offers remote work with hybrid in-office expectations and requires at least 3 years of commercial claims experience.

You will collaborate with producers, account teams, and carriers to ensure timely follow-up, accurate reporting, and informed guidance for clients navigating complex claim scenarios.