Remote WC Claims Advocate — Commercial Insurance

Dickerson Group; Pasadena (CA); Hybrid; USD 120,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability coverage

401(k)

Generous paid time off

Professional development and career成长

Job summary

Alera Group is seeking a WC Claims Advocate to manage a portfolio of commercial insurance claims and deliver proactive guidance to clients. This remote-friendly role supports the Property & Casualty team and focuses on timely follow-up, coverage analysis, and advocacy to improve claim outcomes.

Qualified candidates have at least 3 years of commercial claims experience, strong communication skills, and the ability to collaborate with producers, account teams, and carriers.

Qualifications

• Minimum of 3 years of commercial claims experience involving Property, Auto, General Liability, or related commercial lines coverages.
• Strong understanding of commercial insurance coverages, claims processes, and coverage analysis.
• Experience investigating, managing, and resolving complex claim issues.
• Excellent verbal and written communication skills.
• Strong analytical, problem-solving, and client advocacy skills.
• Ability to manage multiple priorities while maintaining exceptional attention to detail.
• Experience presenting information and claims analysis to clients and small groups.
• Ability to travel locally and occasionally overnight as business needs require.

Responsibilities

• Manage and proactively support a portfolio of commercial insurance claims, ensuring timely follow-up and resolution
• Develop and maintain claims tracking reports, claim inventories, and documentation to support client service and claim management activities
• Identify applicable coverages and exposures related to losses and coordinate claim reporting to the appropriate carriers and policies
• Analyze coverage issues, research policy language, and provide guidance on claim-related questions and potential solutions
• Advocate on behalf of clients to resolve complex claim matters and improve claim outcomes
• Facilitate and participate in claim review meetings, client presentations, and discussions with carriers, adjusters, and other stakeholders
• Collaborate with producers, account teams, and service staff to enhance the overall client experience and support retention efforts
• Maintain current knowledge of claims trends, coverage developments, and industry best practices through continuing education and professional development

Skills

Excellent verbal and written коммуника

Strong analytical, problem-solving, &

Attention to detail

Client advocacy

Presenting claims analysis to clients

Job description

Alera Group is seeking a WC Claims Advocate to manage a portfolio of commercial insurance claims and deliver proactive guidance to clients. This remote-friendly role supports the Property & Casualty team and focuses on timely follow-up, coverage analysis, and advocacy to improve claim outcomes.

Qualified candidates have at least 3 years of commercial claims experience, strong communication skills, and the ability to collaborate with producers, account teams, and carriers.