Vice President of Customer Success

Storm3; San Francisco (CA); On-site; USD 250,000 - 420,000; Full time

Job summary

Storm3 partners with a high-growth HealthTech company to recruit a VP of Implementation & Customer Success who will shape post-sales strategy and scale operations. This executive role owns the customer journey from onboarding to long-term growth, ensuring outcomes and scalable processes across a rapidly expanding customer base.

They will lead the implementation and CS functions, drive enterprise customer success, and partner with Product, Sales, and Leadership to optimize the customer experience

Qualifications

• Proven leadership experience across Customer Success, Implementation, or Professional Services within HealthTech.
• Experience with large healthcare providers, physician organizations, or enterprise healthcare customers.
• Experience building and scaling customer-facing teams in a high-growth environment.
• Ability to manage complex stakeholder groups and build executive-level relationships.
• Commercially minded leader who can balance customer outcomes with business growth.

Responsibilities

• Build, lead, and scale the Implementation and Customer Success functions.
• Develop best practices and processes to support a growing enterprise customer base.
• Serve as a trusted advisor to executive stakeholders across large healthcare organizations.
• Drive successful implementations and ensure customers achieve measurable business outcomes.
• Partner closely with Product, Sales, and Leadership to improve the customer experience.
• Identify opportunities for customer expansion, retention, and long-term value creation.
• Recruit, mentor, and develop a high-performing customer-facing team.

Skills

Leadership

Customer Success

Implementation Leadership

Executive stakeholder management

Job description

VP of Implementation & Customer Success

HealthTech | Provider Operations & Workflow Optimization

I'm partnering with a high-growth HealthTech company that is transforming how healthcare organizations manage operational workflows, patient engagement, and workforce efficiency. Backed by leading investors and experiencing exceptional commercial momentum, the company is entering its next phase of growth and is seeking a senior leader to build and scale its post-sales organization.

This is a unique opportunity to join an executive team at a pivotal stage and lead the strategy, structure, and execution of Customer Success and Implementation across a rapidly expanding customer base.

The Role

As VP of Implementation & Customer Success, you will own the customer journey from onboarding through long-term partnership and growth. You'll play a key role in ensuring customer outcomes, operational excellence, and scalable processes as the business continues to expand.

Responsibilities

• Build, lead, and scale the Implementation and Customer Success functions.
• Develop best practices and processes to support a growing enterprise customer base.
• Serve as a trusted advisor to executive stakeholders across large healthcare organizations.
• Drive successful implementations and ensure customers achieve measurable business outcomes.
• Partner closely with Product, Sales, and Leadership to improve the customer experience.
• Identify opportunities for customer expansion, retention, and long-term value creation.
• Recruit, mentor, and develop a high-performing customer-facing team.

What They're Looking For

• Proven leadership experience across Customer Success, Implementation, or Professional Services within HealthTech.
• Strong track record working with large healthcare providers, physician organizations, or enterprise healthcare customers.
• Experience building and scaling customer-facing teams in a high-growth environment.
• Ability to manage complex stakeholder groups and build executive-level relationships.
• Commercially minded leader who can balance customer outcomes with business growth.
• Comfortable operating in fast-paced environments with significant ownership and autonomy.

Why This Opportunity?

• Executive leadership role with significant influence across the business
• Opportunity to build and scale a critical function from an established foundation
• Work alongside leading healthcare organizations driving meaningful operational transformation
• Direct partnership with the executive team on company strategy and growth
• Join a business with strong market momentum, proven customer demand, and substantial growth ahead
• Competitive executive compensation package including equity participation