Remote VP, Commercial Lines Operations

Insurance Office of America; Dothan (AL); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

401K with employer match

Company-paid health insurance

Job summary

Insurance Office of America is seeking a Director, Commercial Lines to lead national Commercial Lines operations, drive workflow standardization, and partner with leadership to accelerate performance. The role requires P&C licensure and CPCU/CIC designation with 5–7+ years in a large brokerage or agency.

The position supports M&A integration, operational transformation, and the evolution of a scalable operating model, with fully remote options and Central Time Zone alignment preferred.

Qualifications

• Active Property & Casualty License required.
• CPCU and/or CIC designation (or equivalent).
• 5–7+ years of Commercial Lines operational leadership experience within a large insurance brokerage or agency.
• Strong expertise in Commercial P&C agency operations, workflows, servicing models, and process optimization.
• Demonstrated experience with workflow standardization, operational excellence, and continuous improvement initiatives.
• Experience conducting root cause analysis and implementing sustainable process improvements.
• Strong workforce planning, capacity modeling, and resource management experience.
• Experience supporting mergers, acquisitions, and operational integration initiatives.
• Applied EPIC experience strongly preferred.
• Excellent communication, stakeholder management, and change leadership skills.
• Proven ability to influence leaders and drive results in a highly matrixed organization.
• Strong analytical, strategic thinking, and problem-solving capabilities.

Responsibilities

• Commercial Lines Strategy: Partner with Divisional and Regional Leadership to develop and execute initiatives that strengthen Commercial Lines operations, service delivery, and organizational performance.
• Operational Excellence: Identify operational challenges and implement scalable solutions that improve efficiency, quality, consistency, and client outcomes.
• Workflow Standardization: Establish and promote standardized Commercial Lines workflows, procedures, and best practices across the organization.
• Process Optimization: Lead process improvement initiatives focused on increasing productivity, reducing variation, and enhancing operational effectiveness.
• Root Cause Analysis: Evaluate operational issues, identify underlying causes, and implement corrective actions that drive sustainable improvements.
• Workforce Planning: Analyze staffing models, workload distribution, and service demands to develop capacity plans that support growth and operational excellence.

Skills

Leadership

Stakeholder management

Change leadership

Analytical thinking

Strategic thinking

Communication

Problem solving

Tools

EPIC

Job description

Insurance Office of America is seeking a Director, Commercial Lines to lead national Commercial Lines operations, drive workflow standardization, and partner with leadership to accelerate performance. The role requires P&C licensure and CPCU/CIC designation with 5–7+ years in a large brokerage or agency.

The position supports M&A integration, operational transformation, and the evolution of a scalable operating model, with fully remote options and Central Time Zone alignment preferred.