Remote Voter Outreach Associate

MCI; United States; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI is seeking Call Center Representatives for a remote, work-from-home role in the United States. You will handle outbound calls for the Get Out the Vote initiative, representing the Republican Party with strong communication and reliability.

The role requires a high school diploma, fluent English, solid data-entry skills, and the ability to work scheduled shifts. A wired internet connection and proficiency in MS Office are essential for success.

Qualifications

• Must be 18+ years old and able to work in the U.S.
• High school diploma or equivalent required.
• Experience with data-entry and computer usage.
• Fluent English reading and speaking.
• Reliable wired internet with 20 Mbps+ download.
• Strong organizational and communication skills.
• Typing at least 20 words per minute.
• Able to work scheduled shifts, including training period.
• Proficient in MS Office applications.
• Familiar with Windows PC applications.
• Dependable with consistent attendance.
• Ability to diagnose and resolve customer issues.
• Aptitude for conflict resolution and problem solving.
• Customer-oriented, empathetic, patient, conscientious.
• Able to multitask and self-manage.
• Strong teamwork and customer focus.
• Thrives in fast-paced, changing environments.
• Excellent interpersonal skills.

Responsibilities

• Handle inbound and outbound contacts courteously and professionally.
• Listen to customers, understand needs, and resolve issues.
• Research systems to locate missing information and coordinate with other teams.
• Follow client program processes and scripts.
• Use systems to complete account management tasks.
• Document and process customer claims accurately.
• Escalate issues to appropriate staff as needed.
• Aim for first-call resolution through problem solving.
• Attend training and stay updated on program materials.
• Maintain attendance and adhere to work schedule.

Skills

18+ years

HS diploma

Data-entry

English fluent

Internet required

Communication skills

Typing 20 wpm

Shift scheduling

MS Office

PC literacy

Reliability

Troubleshooting

Customer service

Multi-tasking

Team oriented

Adaptability

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Job description

MCI is seeking Call Center Representatives for a remote, work-from-home role in the United States. You will handle outbound calls for the Get Out the Vote initiative, representing the Republican Party with strong communication and reliability.

The role requires a high school diploma, fluent English, solid data-entry skills, and the ability to work scheduled shifts. A wired internet connection and proficiency in MS Office are essential for success.