Remote VoIP & Telecomm Systems Manager

EMCOR Group; Phoenix (AZ); Remote; USD 105,000 - 118,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) Savings Plan

Bonus eligible

Job summary

EMCOR Group, Inc. seeks a Telecomm/VoIP Manager to serve as the primary technical and project management resource for supporting, maintaining, and expanding the EMCOR OnPrem and Cloud VoIP infrastructure.

Provide support and troubleshooting to EMCOR operating companies to ensure the reliability of systems that meet the needs of our business operations. Coordinate with local IT resources and service providers to onboard new locations and resolve issues, ensuring a robust telephone network across

Qualifications

• At least 7 years of experience supporting Avaya Telephony Platforms (Communications Manager, IP Office, System/Session Manager, Avaya Session Border Controllers).
• Deep knowledge of SIP and H.323 signaling protocols.
• Experience with enterprise SIP trunking infrastructure.
• Scripting skills to perform mass configuration changes and upgrades.
• Experience with Local Number Portability and telecom carrier management.
• Proven project management experience for VoIP installations and upgrades.
• Experience with virtual phone systems on VMware and Microsoft Teams calling is preferred.
• Ability to learn new technologies quickly and work independently.

Responsibilities

• Perform routine configuration changes and maintenance on the EMCOR VoIP Network, including PBXs, SBCs, and SIP proxies.
• Troubleshoot VoIP call quality and termination issues.
• Submit, track and complete LNP requests.
• Manage circuit orders, moves, adds, changes, and disconnects of EMCOR telecommunications circuits.
• Prepare monthly intercompany statements for chargebacks to operating companies.
• Provide technical support and guidance to IT personnel across operating companies.
• Onboard new locations to the EMCOR VoIP network with local IT resources and service providers.
• Initiate, manage and close out internal and service provider trouble tickets.
• Research problems and evaluate solutions; assess best practices and new technologies such as Teams calling.

Skills

Avaya Telephony

SIP & H.323

Enterprise SIP trunking

Scripting

LNP & carrier mgmt

Project management

VMware / Teams calling

Fast learner

Independent worker

Job description

EMCOR Group, Inc. seeks a Telecomm/VoIP Manager to serve as the primary technical and project management resource for supporting, maintaining, and expanding the EMCOR OnPrem and Cloud VoIP infrastructure.

Provide support and troubleshooting to EMCOR operating companies to ensure the reliability of systems that meet the needs of our business operations. Coordinate with local IT resources and service providers to onboard new locations and resolve issues, ensuring a robust telephone network across