Telecomm/VoIP Manager

EMCOR Group

Phoenix (AZ)

Remote

USD 105,000 - 118,000

Full time

8 days ago

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Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) Savings Plan

Bonus eligible

Job summary

Provide support and troubleshooting to EMCOR operating companies to ensure the reliability of systems that meet the needs of our business operations. Coordinate with local IT resources and service providers to onboard new locations and resolve issues, ensuring a robust telephone network across

Qualifications

At least 7 years of experience supporting Avaya Telephony Platforms (Communications Manager, IP Office, System/Session Manager, Avaya Session Border Controllers).
Deep knowledge of SIP and H.323 signaling protocols.
Experience with enterprise SIP trunking infrastructure.
Scripting skills to perform mass configuration changes and upgrades.
Experience with Local Number Portability and telecom carrier management.
Proven project management experience for VoIP installations and upgrades.
Experience with virtual phone systems on VMware and Microsoft Teams calling is preferred.
Ability to learn new technologies quickly and work independently.

Responsibilities

Perform routine configuration changes and maintenance on the EMCOR VoIP Network, including PBXs, SBCs, and SIP proxies.
Troubleshoot VoIP call quality and termination issues.
Submit, track and complete LNP requests.
Manage circuit orders, moves, adds, changes, and disconnects of EMCOR telecommunications circuits.
Prepare monthly intercompany statements for chargebacks to operating companies.
Provide technical support and guidance to IT personnel across operating companies.
Onboard new locations to the EMCOR VoIP network with local IT resources and service providers.
Initiate, manage and close out internal and service provider trouble tickets.
Research problems and evaluate solutions; assess best practices and new technologies such as Teams calling.

Skills

Avaya Telephony

SIP & H.323

Enterprise SIP trunking

Scripting

LNP & carrier mgmt

Project management

VMware / Teams calling

Fast learner

Independent worker

Job description

About Us

A Fortune 500® company, EMCOR Group, Inc. (NYSE: EME) is a leader in mechanical and electrical construction, industrial and energy infrastructure, and building services. EMCOR companies plan, install, operate, maintain, and protect the sophisticated and dynamic systems that create facility environments—such as electrical, mechanical, lighting, air conditioning, heating, security, fire protection, and power generation systems—in virtually every sector of the economy and for a diverse range of businesses, organizations, and government.

Job Summary

EMCOR Group, Inc. seeks a Telecomm/VoIP Manager to serve as the primary technical and project management resource for supporting, maintaining, and expanding the EMCOR OnPrem and Cloud VoIP infrastructure. Provide support and troubleshooting to EMCOR operating companies to ensure the reliability of systems that meet the needs of our business operations.

Essential Duties & Responsibilities

Perform routine configuration changes and maintenance on the EMCOR VoIP Network to include PBXs, Session Border Controllers, and SIP Proxies

Troubleshoot VoIP call quality and termination issues

Submit, track and complete Local Number Portability (LNP) requests

Manage circuit orders, moves, adds, changes, and disconnects of EMCOR Telecommunications circuits

Prepare monthly intercompany statements for chargebacks to individual operating companies

Provide technical support and guidance to operating company and business unit IT personnel

Work with local IT resources and service providers to onboard new locations to the EMCOR VoIP network

Initiate, manage and close out internal and service provider trouble tickets

Research problems and evaluate solutions

Assist in evaluation of best practices or new technologies, including Microsoft Teams calling, to ensure we are deploying the most reliable and efficient telephone network across the company

Perform other duties or tasks as required

Qualifications

At least 7 years of experience supporting Avaya Telephony Platforms (Communications Manager, IP Office, System/Session Manager, Avaya Session Border Controllers)

In depth knowledge of SIP and H.323 Signaling protocols

Demonstrated experience supporting an Enterprise SIP trunking infrastructure

Knowledge of scripting to perform mass configuration changes and upgrades

Experience with Local Number Portability and Telecom carrier management

Proven project management experience for both new VoIP installations and upgrades

Experience with virtual phone systems running on VMWare and Microsoft Teams calling is preferred

Ability to learn new technologies quickly

Ability to work independently

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

Affirmative Action Policy

Please review ourAffirmative Action Policy (https://emcorgroup.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=125156&hashed=1811803759) .

Geographic Disclosure

Compensation Range

$105,000 - $118,000

Other Compensation

This position is bonus eligible.

Benefits

We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.

Job Locations

US-AZ-Phoenix | US-GA-Atlanta | US-IN-Indianapolis

2026-51560

Company

EMCOR Group, Inc.