Remote Virtual Support Agent for Printing & Events

Burjline Builders; Pennsylvania; On-site; USD 36,000 - 40,000; Full time

Job summary

111 Sign in the United States is seeking a dedicated Virtual Support Agent to be the first point of contact for customers across email, online chat, and other channels.

You will provide detailed product information, assist clients throughout the ordering process, coordinate with design and production teams, and maintain accurate CRM records. You will also gather feedback to help improve our printing and service delivery.

Qualifications

• Proven experience in a customer service or client support role, preferably within a remote or virtual environment.
• Exceptional written and verbal communication skills, with a keen eye for detail.
• Strong problem-solving skills and the ability to handle challenging situations with patience and professionalism.
• Excellent organisational and time-management abilities, with the capacity to work independently and prioritise tasks effectively.
• Familiarity with e-commerce platforms such as Amazon and Etsy would be considered a plus.
• Proficiency in using standard office software and familiarity with CRM systems.
• Experience or a keen interest in the printing, graphic design, or event management industry is highly advantageous.

Responsibilities

• Serve as the primary point of contact for customer enquiries via email, online chat, and other digital channels.
• Provide comprehensive information about our products and services, including custom printing, event planning, and exhibition setups.
• Assist clients throughout the ordering process, from initial query to final delivery, ensuring all specifications are met.
• Address and resolve customer issues, complaints, and queries in a timely, professional, and empathetic manner.
• Liaise effectively with internal teams, including design and production, to coordinate client projects and guarantee satisfaction.
• Maintain detailed and accurate records of all customer interactions and transactions within our CRM system.
• Proactively gather customer feedback to contribute to the continuous improvement of our services and products.

Skills

Customer support

Communication

Problem solving

Time management

CRM systems

Remote work

Printing industry knowledge

Tools

CRM systems

MS Office

Job description

111 Sign in the United States is seeking a dedicated Virtual Support Agent to be the first point of contact for customers across email, online chat, and other channels.

You will provide detailed product information, assist clients throughout the ordering process, coordinate with design and production teams, and maintain accurate CRM records. You will also gather feedback to help improve our printing and service delivery.