Remote Customer Experience Specialist

Fresh Prints; United States; Remote; USD 6,000 - 8,000; Full time

Benefits offered by this job

2-month paid sabbatical

Work From Home / Remote

Job summary

Fresh Prints, a New York-based custom apparel startup, seeks a Customer Experience Associate to support customers remotely across email, chat, text, and calls. You’ll resolve inquiries, document progress, and collaborate with Sales, Operations, and Production to meet service standards.

The role emphasizes ownership of tickets, strong communication, attention to detail, and a customer-first mindset in a fast-paced, metrics-driven setting.

Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or related field.
• Minimum 1 year in customer support or similar role.
• Strong written communication with professional brand voice.

Responsibilities

• Respond to customer inquiries via email, chat, text, and phone in a timely, professional manner.
• Resolve customer issues accurately while adhering to company policies and standards.
• Maintain detailed and accurate documentation in tickets and internal systems.

Skills

Strong communication

Attention to detail

Multi-tasking

Professional brand voice

Problem-solving

Education

Bachelor’s degree in Marketing/Communications/Business

Tools

CRM software

Ticketing systems

Spreadsheets

Job description

Fresh Prints, a New York-based custom apparel startup, seeks a Customer Experience Associate to support customers remotely across email, chat, text, and calls. You’ll resolve inquiries, document progress, and collaborate with Sales, Operations, and Production to meet service standards.

The role emphasizes ownership of tickets, strong communication, attention to detail, and a customer-first mindset in a fast-paced, metrics-driven setting.