Remote Virtual CSR — Home Services Scheduling

Climate-Experts; Melbourne (FL); Remote; USD 36,000 - 54,000; Full time

Job summary

ClimateExperts Air, Plumbing & Electric in Melbourne, FL is seeking a highly organized Virtual Customer Service Representative to deliver exceptional service across HVAC, plumbing, and electrical divisions. This remote role requires empathy, tech-savviness, and the ability to thrive in a fast-paced environment.

Responsibilities include inbound call handling, service qualification, scheduling, CRM updates, and post-visit follow-ups.

Qualifications

• Strong communication and active listening skills.
• Experience with CRM software (ServiceTitan preferred).
• Ability to stay organized and manage multiple tasks.
• Comfort with structured workflows and call scripts.
• Reliable internet connection and quiet workspace for remote work.

Responsibilities

• Inbound call handling with empathy and professionalism.
• Service qualification and intake including gathering essential details.
• Scheduling & dispatch coordination using scheduling modules.
• CRM logging and documentation of all customer interactions.
• Addressing customer concerns and escalating when needed.
• End-of-day wrap-up and follow-up on unresolved issues.

Skills

Excellent communication

Active listening

CRM software

Detail-oriented

Remote work

Job description

ClimateExperts Air, Plumbing & Electric in Melbourne, FL is seeking a highly organized Virtual Customer Service Representative to deliver exceptional service across HVAC, plumbing, and electrical divisions. This remote role requires empathy, tech-savviness, and the ability to thrive in a fast-paced environment.

Responsibilities include inbound call handling, service qualification, scheduling, CRM updates, and post-visit follow-ups.