Remote Scheduling & Customer Care VA

remote work; United States; Remote; USD 8,300 - 17,000; Full time

Job summary

HelpSquad, a US-based remote company serving homeowners and service accounts in residential heating and air conditioning, seeks a customer support role focused on calls, appointment scheduling, and follow-ups to ensure smooth service operations.

The role involves handling inbound calls, scheduling, and documenting interactions in the system, with a focus on organised, timely communication and customer satisfaction.

Qualifications

• Excellent spoken English and clear verbal communication.
• Professional, friendly phone manner and strong customer service experience.
• Experience with call handling, scheduling, or similar support roles.

Responsibilities

• Answer inbound calls and messages, verifying customer and job information in the system.
• Schedule, confirm, reschedule, and cancel service appointments considering technician availability.
• Maintain accurate records in HouseCall Pro and other tools.
• Follow up on open requests and elevate issues as needed.
• Communicate with the office team to manage scheduling conflicts and customer needs.
• Handle cancellations, refunds, and other issues within approved guidelines.

Skills

Spoken English

Customer service

Call handling

High volume management

Tools

Housecall Pro

Job description

HelpSquad, a US-based remote company serving homeowners and service accounts in residential heating and air conditioning, seeks a customer support role focused on calls, appointment scheduling, and follow-ups to ensure smooth service operations.

The role involves handling inbound calls, scheduling, and documenting interactions in the system, with a focus on organised, timely communication and customer satisfaction.