Remote Payment Support Specialist | Fintech & Blockchain

Jobgether; United States; Remote; USD 52,000 - 84,000; Full time

Benefits offered by this job

Fully remote work

Exposure to blockchain and digital/pay

International collaboration and career

Job summary

Jobgether is hiring for a fully remote customer support role focused on fintech payments. You will handle inquiries across email, live chat, and ticketing systems and resolve payment-related issues with attention to detail. The role requires B2+ English and professional Russian, with experience in fintech or digital products.

You will collaborate with cross-functional teams, investigate incidents, and contribute to platform performance improvements in a globally distributed team.

Qualifications

• B2+ English and professional Russian with strong written and verbal communication skills.
• Experience in customer support, ideally in fintech, payments, or digital products.
• Analytical troubleshooting skills and attention to detail in financial transactions.

Responsibilities

• Deliver timely and professional customer support across email, live chat, and ticketing systems.
• Resolve payment-related inquiries including failed transactions, account questions, and payment troubleshooting.
• Work with cross-functional teams to investigate incidents and improve platform performance.

Skills

B2+ English

Professional Russian communication

Job description

Jobgether is hiring for a fully remote customer support role focused on fintech payments. You will handle inquiries across email, live chat, and ticketing systems and resolve payment-related issues with attention to detail. The role requires B2+ English and professional Russian, with experience in fintech or digital products.

You will collaborate with cross-functional teams, investigate incidents, and contribute to platform performance improvements in a globally distributed team.