Remote Customer Support Manager - Surveillance Systems

Motorola Solutions; Austin (TX); Remote; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Employee Stock Purchase Plan

10 Paid Holidays

Job summary

Motorola Solutions in Austin seeks a Customer Support Manager to drive operational success by managing relationships among customers, Motorola, and subcontractors. You will ensure SLA compliance and oversee CSPs with field teams.

Ideal candidates have 3+ years in technical customer service or security-focused accounts, strong communication skills, and proficiency with Oracle, Microsoft Office, and Google Workspace. Travel 25–50% is required.

Qualifications

• 3+ years of technical customer service or support experience, preferably in video surveillance, defense, or security accounts.
• Solid understanding of Fixed Video portfolio and service delivery.
• Experience managing contract renewals and service revenue forecasting.

Responsibilities

• Drive operational success by actively managing relationships among the Customer, Motorola Solutions, and subcontractors.
• Serve as the single point of contact for customer management, ensuring SLA-compliant service delivery for Silent Sentinel deployments.
• Partner with program managers to transition systems from project implementation to warranty support and ongoing operations.
• Oversee service contracts, CSPs, renewals, and changes with third-party vendors and pricing.
• Address customer concerns and drive corrective actions to improve service quality and support growth.

Skills

Video surveillance

Excellent communication

Customer relationship management

Team collaboration

Education

Bachelor/Associates in Business/Management/Technology

Tools

Oracle

Service Lifecycle management platforms

Microsoft Office

Google Workspace

Job description

Motorola Solutions in Austin seeks a Customer Support Manager to drive operational success by managing relationships among customers, Motorola, and subcontractors. You will ensure SLA compliance and oversee CSPs with field teams.

Ideal candidates have 3+ years in technical customer service or security-focused accounts, strong communication skills, and proficiency with Oracle, Microsoft Office, and Google Workspace. Travel 25–50% is required.