Remote Veteran Services Call Center Agent

Gtscts; Shepherdstown (WV); Remote; USD 36,000 - 38,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

401(k)

Job summary

GTSC in Shepherdstown, WV is hiring a Call Center Representative for a 100% virtual role supporting the Veterans Experience Office. Candidates must have six months of call center experience, a wired internet connection (25 Mbps down, 10 Mbps up), and be eligible to work in the United States.

The job includes training, shift work, and growth potential within the team. The position offers full-time hours at $17.75 per hour plus holidays and benefits, with on-site facility visits for training when

Qualifications

• Must have at least six months of consecutive call center or contact center experience.
• Wired internet with minimum 25 Mbps download and 10 Mbps upload; no Wi‑Fi only.
• U.S. citizen or Green Card holder; REAL ID-compliant entry to federal facilities.

Responsibilities

• Learn and explain VA services and procedures to Veterans.
• Ask clarifying questions to identify complex requests for VA services.
• Accurately record call details in CRM within timeframes.
• Route callers to appropriate VA resources to meet needs.
• Maintain professional relationships with VA staff and the public.

Skills

Call center experience

Excellent communication

Job description

GTSC in Shepherdstown, WV is hiring a Call Center Representative for a 100% virtual role supporting the Veterans Experience Office. Candidates must have six months of call center experience, a wired internet connection (25 Mbps down, 10 Mbps up), and be eligible to work in the United States.

The job includes training, shift work, and growth potential within the team. The position offers full-time hours at $17.75 per hour plus holidays and benefits, with on-site facility visits for training when