Full-Time Remote Veteran Call Center Rep

Gtscts; Arlington (VA); Remote; USD 36.000 - 39.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Life insurance

401(k)

Zusammenfassung

GTSC is hiring for a Call Center Representative in Arlington, VA area. This is a 100% virtual role requiring residence within 60 minutes of a VA facility for training and occasional visits. The position demands empathy, excellent communication, and at least six months in a call center.

It is a 40-hour week with benefits and $17.75/hour pay. Candidates must have wired home internet (25 Mbps down, 10 Mbps up) and be a US citizen or Green Card holder eligible to work in the United States.

Qualifikationen

• Six months of consecutive call center or contact center experience required.
• Must have wired high-speed home internet with minimum 25 Mbps down and 10 Mbps up.
• US citizenship or green card holder with eligibility to work in the US; REAL ID-compliant ID or acceptable alternative.
• This is a full-time, 40-hour-per-week role; shift work required.

Aufgaben

• Explain VA services and procedures to Veterans.
• Ask clarifying questions to identify needs for VA services.
• Accurately record calls and service requests in a CRM system.
• Direct Veterans to appropriate resources and ensure follow-up until connected to help.
• Maintain confidentiality and privacy of callers.

Kenntnisse

Excellent communication

Empathy

Customer service

Tools

CRM software

Jobbeschreibung

GTSC is hiring for a Call Center Representative in Arlington, VA area. This is a 100% virtual role requiring residence within 60 minutes of a VA facility for training and occasional visits. The position demands empathy, excellent communication, and at least six months in a call center.

It is a 40-hour week with benefits and $17.75/hour pay. Candidates must have wired home internet (25 Mbps down, 10 Mbps up) and be a US citizen or Green Card holder eligible to work in the United States.