Remote Veteran Medical Support & Care Coordinator

CVP (Customer Value Partners); Oklahoma City (OK); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health & Wellness benefits

Job summary

CVP seeks a Medical Support Assistant to join the Oklahoma City VA Health Care System team. This full-time remote role supports the OCC, within 50 miles of the Oklahoma City VA Medical Center. You will coordinate care, schedule appointments, and ensure timely veteran care while maintaining HIPAA standards.

Requirements include a high school diploma, 6+ months customer service, English proficiency, and strong computer skills. Prior VA experience preferred; hours are Mon-Fri 8:00–4:30.

Qualifications

• High school diploma or GED required.
• Minimum 6 months of customer service experience.
• Oral and written proficiency in English.
• Must reside within 50 miles of the Oklahoma City VA Medical Center.

Responsibilities

• Coordinate care between VA and community providers and schedule appointments.
• Process community care consults via HealthShare Referral Manager and PPMS.
• Validate and update patient demographics and insurance information.
• Maintain and use VA software (CPRS, VistA, CTM, VetLink, HSRM, PPMS, Office apps).
• Open/close clinics and update no-shows within 24 hours.
• Protect patient privacy; ensure HIPAA compliance.
• Respond to inquiries and provide timely service delivery updates.
• Serve as Patient Relations Representative and address complaints professionally.
• Communicate with internal providers on VA Community Care rules and processes.
• Support scheduling team and notify supervisor if systems fail.

Skills

Appointment scheduling

Customer service

Phone etiquette

Data entry

Communication

Team collaboration

Education

High School Diploma or GED

Tools

CPRS

VistA

CTM

VetLink

HSRM

PPMS

Microsoft Office Suite

Job description

CVP seeks a Medical Support Assistant to join the Oklahoma City VA Health Care System team. This full-time remote role supports the OCC, within 50 miles of the Oklahoma City VA Medical Center. You will coordinate care, schedule appointments, and ensure timely veteran care while maintaining HIPAA standards.

Requirements include a high school diploma, 6+ months customer service, English proficiency, and strong computer skills. Prior VA experience preferred; hours are Mon-Fri 8:00–4:30.