Veteran Care Advisor - In-Home Support & VA Liaison

Sharecare Operating Company, Inc.; Mesa (AZ); Remote; USD 35,000 - 45,000; Full time

Job summary

Sharecare Operating Company, Inc. is seeking a Care Advisor in Mesa, Arizona to support Veterans programs with compassionate, mission-driven service. In this full-time hourly role, you will coordinate non-medical care services, ensuring Veterans receive the support they need.

The ideal candidate possesses strong communication skills, detail orientation, and a background in customer service, preferably in healthcare. Military Veterans and family members are encouraged to apply, as your experience and understanding of military culture are invaluable.

Qualifications

• 1+ year in a productivity-based customer service role or call center experience.
• Prior healthcare experience preferred.
• Military experience is a plus.

Responsibilities

• Guide members through caregiver search via exceptional communication.
• Provide ongoing support post-caregiver hire.
• Document interactions in CareLinx’s EHR system.
• Collaborate with team members professionally.
• Maintain excellent communication skills via various channels.

Skills

Effective time management skills

Excellent verbal communication skills

Attention to detail

Problem-solving

Customer service experience

Education

High school diploma or equivalent

Some college-level coursework

Tools

Microsoft Office Suite

Job description

Sharecare Operating Company, Inc. is seeking a Care Advisor in Mesa, Arizona to support Veterans programs with compassionate, mission-driven service. In this full-time hourly role, you will coordinate non-medical care services, ensuring Veterans receive the support they need.

The ideal candidate possesses strong communication skills, detail orientation, and a background in customer service, preferably in healthcare. Military Veterans and family members are encouraged to apply, as your experience and understanding of military culture are invaluable.