Remote Verification Specialist (Night Shift)

First Advantage Global operating Centre; United States; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Employee Impact Groups

FA Cares volunteer opportunities

Mentorship Advantage Program

SOAR, award-winning manager developing

Job summary

First Advantage is seeking a VERIFICATION SPECIALIST to manage inbound/outbound calls for references, education, credential and employment verification. The role requires attention to detail and strong analytical skills to deliver comprehensive reports to clients.

The position supports remote night shift schedules and involves coordinating with multiple departments to ensure timely background check processing and accurate data entry.

Qualifications

• Excellent command of the English language and able to handle conversational interviews.
• Experience with inbound calls/transactions is recommended.

Responsibilities

• Manage inbound and outbound calls for employment, education and other references verifications.
• Obtain verification and references information via phone, fax, mail, etc.
• Investigate and confirm reference credibility.
• Update reference contact information within database.
• Answer telephone and email inquiries from candidates and clients concerning the status of a background check request.
• Coordinate with other departments via phone and email regarding the status of the background check.
• Transfer calls to appropriate departments.
• Update database and complete verification report.
• Setting up client orders.
• Completing database checks.
• Quality checks.

Skills

Attention to detail

Analytical skills

Inbound/outbound calls experience

English proficiency

Microsoft Office

Web browsers

Tools

Microsoft Office

Web browsers

Job description

First Advantage is seeking a VERIFICATION SPECIALIST to manage inbound/outbound calls for references, education, credential and employment verification. The role requires attention to detail and strong analytical skills to deliver comprehensive reports to clients.

The position supports remote night shift schedules and involves coordinating with multiple departments to ensure timely background check processing and accurate data entry.