Remote Verification & Customer Care Specialist

Working Solutions; United States; Remote; USD 13,000 - 25,000; Full time

Benefits offered by this job

Work from Home

Flexible Hours

Diverse Experience

Supportive Environment

Job summary

Working Solutions LLC is seeking motivated remote agents to verify customer information and guide callers to the right insurance provider. You will follow a detailed script and handle short, fast-paced calls from home, ensuring quality service under the program guidelines.

This role offers flexible hours, a guaranteed minimum of 37 minutes per hour and opportunities to earn additional incentives. Language skills and experience in customer service are valued, and non-licensed agents may apply

Qualifications

• Excellent customer service skills needed to build rapport and assist customers.
• Sales skills needed to encourage customers to speak with a licensed insurance agent.
• Overcoming objections with confidence and tact.
• Multi-tasking skills to engage customers while using online systems.

Responsibilities

• Verify customer information over the phone using a detailed script.
• Help customers connect with the right insurance provider through scripted conversations.
• Handle short, fast-paced calls and document interactions accurately.
• Maintain quality service and adhere to program guidelines.

Skills

Customer service

Sales

Objection handling

Multi-tasking

Job description

Working Solutions LLC is seeking motivated remote agents to verify customer information and guide callers to the right insurance provider. You will follow a detailed script and handle short, fast-paced calls from home, ensuring quality service under the program guidelines.

This role offers flexible hours, a guaranteed minimum of 37 minutes per hour and opportunities to earn additional incentives. Language skills and experience in customer service are valued, and non-licensed agents may apply