Customer Service, Verification Representative - Remote

Working Solutions; United States; Remote; USD 13,000 - 25,000; Full time

Benefits offered by this job

Work from Home

Flexible Hours

Diverse Experience

Supportive Environment

Job summary

Working Solutions LLC is seeking motivated remote agents to verify customer information and guide callers to the right insurance provider. You will follow a detailed script and handle short, fast-paced calls from home, ensuring quality service under the program guidelines.

This role offers flexible hours, a guaranteed minimum of 37 minutes per hour and opportunities to earn additional incentives. Language skills and experience in customer service are valued, and non-licensed agents may apply

Qualifications

• Excellent customer service skills needed to build rapport and assist customers.
• Sales skills needed to encourage customers to speak with a licensed insurance agent.
• Overcoming objections with confidence and tact.
• Multi-tasking skills to engage customers while using online systems.

Responsibilities

• Verify customer information over the phone using a detailed script.
• Help customers connect with the right insurance provider through scripted conversations.
• Handle short, fast-paced calls and document interactions accurately.
• Maintain quality service and adhere to program guidelines.

Skills

Customer service

Sales

Objection handling

Multi-tasking

Job description

Help customers connect with the right insurance provider by verifying their information over the phone. In this role, you’ll follow a detailed script to handle short, fast-paced calls. Please note, we cannot accept licensed insurance agents for this opportunity due to potential conflict of interest.

Why Become a Working Solutions PRO?

• Work from Home: Ditch the commute and enjoy the comfort of home.
• Flexible Hours: Set your own schedule and work when it's convenient for you.
• Diverse Experience: Expand your skillset across various industries while providing exceptional customer service.
• Supportive Environment: We’re here to help every step of the way!

Earnings Potential

• $0.25 per handle minute (English)
• $0.30 per handle minute (bilingual Spanish/English)
• Minimum guarantee of 37 minutes per hour
• Additional incentives available

Schedule

• Flexible schedule opportunities – you choose hours that work for you!
• Client hours of operation are:
• Monday-Friday, 7:00am to 8:00pm CST
• Saturday 8:00am to 6:00pm CST
• Sunday, 9:00am to 4:00pm CST

Skills Needed

• Excellent customer service skills needed to build rapport and assist customers.
• Sales skills needed to assume the sale and encourage customers to take the next step and speak with a licensed insurance agent.
• Overcoming objections - contractors must bring strong ability and comfort level with overcoming objections
• Multi-tasking skills needed to engage with customers while navigating online systems.

Technology Requirements

• Personal computer (no tablet)
• Broadband internet connection, with at least 10 Mbps download speed
• Wired internet connection, like Cable, Fiber Optic or DSL (no Wi-Fi or mobile internet)
• Windows 11 operating system
• Wired USB headset with microphone (Gaming headsets not accepted)
• Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility.
• *Full PC requirements are listed at https://jobs.workingsolutions.com/faqs/

Important Information

• Contractors must live in and work from the United States (except CA, NY, PA, WA) on this client program, and all contractors must successfully pass a background check to represent this client.
• At Working Solutions, we work with brands in various industries to humanize their customer experience. When you join our Customer Care Crew, you’ll have access to apply to several contracts exclusive to Working Solutions independent contractors.
• With Working Solutions, you work when it’s convenient for you. Our contract hours range from 15 to 40+ hours per week and you can select the hours that are convenient for you! Contract pay rates vary depending on the client, but we make sure we offer the best rate possible to our contractors.

Contractual Relationship

The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor.

Working Solutions Telecommute United States Call Center Customer Service