Remote Member Outreach Specialist - Veterans & Families

Working Solutions; Texas; Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Work from home

Flexible hours

Diverse experience

Supportive environment

Job summary

Working Solutions LLC is seeking an agent to connect members with life insurance and retirement income options from home. You will initiate outbound calls, determine eligibility, and transfer qualified leads to licensed agents. You must follow call scripts, verify information, and document outcomes accurately.

The role offers work-from-home opportunities, flexible scheduling, and exposure to multiple industries while maintaining a strong customer service focus and compliance with all guidelines.

Qualifications

• Strong verbal communication and rapport-building skills.
• Ability to handle high-volume outbound calls with professionalism.
• Comfort following scripted call flows and qualifying questions.
• Ability to identify interest and guide conversations toward next steps.

Responsibilities

• Complete outbound calls to current members.
• Establish rapport and gather key information to determine eligibility and interest.
• Follow a scripted call flow to ensure accurate pre-qualification.
• Ask screening questions and verify details.
• Transfer qualified callers to agents using internal systems.
• Handle non-qualified calls with professionalism and wrap-up accordingly.
• Document call details in the system and maintain compliance with scripts and guidelines.

Skills

Verbal communication

Rapport building

Outbound calling

Script adherence

Objection handling

Sales mindset

Data entry accuracy

Multitasking

Job description

Working Solutions LLC is seeking an agent to connect members with life insurance and retirement income options from home. You will initiate outbound calls, determine eligibility, and transfer qualified leads to licensed agents. You must follow call scripts, verify information, and document outcomes accurately.

The role offers work-from-home opportunities, flexible scheduling, and exposure to multiple industries while maintaining a strong customer service focus and compliance with all guidelines.