Member Outreach Specialist - Remote

Working Solutions; Texas; Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Work from home

Flexible hours

Diverse experience

Supportive environment

Job summary

Working Solutions LLC is seeking an agent to connect members with life insurance and retirement income options from home. You will initiate outbound calls, determine eligibility, and transfer qualified leads to licensed agents. You must follow call scripts, verify information, and document outcomes accurately.

The role offers work-from-home opportunities, flexible scheduling, and exposure to multiple industries while maintaining a strong customer service focus and compliance with all guidelines.

Qualifications

• Strong verbal communication and rapport-building skills.
• Ability to handle high-volume outbound calls with professionalism.
• Comfort following scripted call flows and qualifying questions.
• Ability to identify interest and guide conversations toward next steps.

Responsibilities

• Complete outbound calls to current members.
• Establish rapport and gather key information to determine eligibility and interest.
• Follow a scripted call flow to ensure accurate pre-qualification.
• Ask screening questions and verify details.
• Transfer qualified callers to agents using internal systems.
• Handle non-qualified calls with professionalism and wrap-up accordingly.
• Document call details in the system and maintain compliance with scripts and guidelines.

Skills

Verbal communication

Rapport building

Outbound calling

Script adherence

Objection handling

Sales mindset

Data entry accuracy

Multitasking

Job description

Connect members (military, veterans, and their families) with life insurance and retirement income solutions. You’ll be the first point of contact, quickly engaging members, confirming eligibility, and assessing interest before transferring qualified individuals to licensed agents.

Key Responsibilities

• Complete outbound calls to current members.
• Quickly establish rapport and gather key information to determine eligibility and interest.
• Follow a scripted call flow to ensure accurate pre-qualification.
• Ask screening questions and verify details.
• Transfer qualified and interested callers to agents using internal call transfer systems.
• Handle non-qualified calls with professionalism and follow the proper wrap-up process.
• Accurately document call details and dispositions in the system.
• Maintain compliance with all scripts, regulatory guidelines, and internal quality standards.

Why Become a Working Solutions PRO?

• Work from Home: Ditch the commute and enjoy the comfort of home.
• Flexible Hours: Set your own schedule and work when it's convenient for you.
• Diverse Experience: Expand your skillset across various industries while providing exceptional customer service.
• Supportive Environment: We’re here to help every step of the way!

Earnings Potential

Pay rate is $0.26 per dial with a guaranteed minimum of 45 dials per hour that will be prorated for the productive time that the contractor is logged in and working. Contractors currently average $14.30/hour on this program.

Schedule

Flexible schedule opportunities - you create your own schedule! Available hours Monday-Friday, 9am - 5pm cst

Skills Needed

• Strong verbal communication and ability to build rapport quickly over the phone
• Comfort with high-volume outbound calling in a fast-paced, structured environment
• Ability to follow detailed scripts while sounding natural and professional
• Resilience when handling rejection, objections, or brief interactions
• Basic sales mindset with the ability to identify interest and guide conversations toward next steps
• Strong attention to detail for accurate data entry, verification, and call documentation
• Ability to multitask using multiple tabs, systems, and call tools efficiently
• Professional demeanor with a strong focus on member experience and compliance adherence

Technology Requirements

• Personal computer (no tablet)
• Broadband internet connection, recommended at least 10 MBPS
• Wired internet connection, such as cable, fiber optic, or DSL (no Wi-Fi, satellite, or mobile internet)
• Windows 11 operating system
• Windows Security/Microsoft Defender Antivirus (included in Windows 11 and free to use), running and up to date
• Wired USB headset with microphone. A smart phone and be willing to accept texts related to program work.
• Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility.
• *Full PC requirements

Important Information

We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington state for this program. Contractors must also successfully pass a criminal background check.

Contractual Relationship

The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor.

Language Requirement: English

Working Solutions Telecommute United States Call Center Customer Service;Medical