Bilingual (Spanish) Customer Service, Verification Representative - Remote

Working Solutions; United States; Remote; USD 17,000 - 25,000; Part time

Benefits offered by this job

Work from home

Flexible hours

Diverse experience

Supportive environment

Job summary

Working Solutions LLC is seeking bilingual (Spanish-English) customer care professionals to verify information and connect customers with the right insurance provider. You’ll follow a detailed script and handle short, fast-paced calls from home.

Contractors can set their own hours within client schedules; pay varies by contract, with a guaranteed minimum time per hour for logged-in contractors. Explore multiple contracts exclusive to Working Solutions independent contractors.

Qualifications

• Bilingual fluency in Spanish and English is required.
• Excellent customer service skills with rapport-building ability.
• Sales skills to encourage customers to take the next step and speak with a licensed insurance agent.
• Ability to overcome objections and navigate conversations smoothly.
• Strong multitasking to engage customers while using online systems.

Responsibilities

• Verify information with customers over the phone according to a script.
• Handle short, fast-paced calls from home.
• Encourage customers to speak with a licensed insurance agent when appropriate.

Skills

Bilingual fluency (Spanish-English)

Excellent customer service

Sales skills

Overcoming objections

Multi-tasking

Job description

Help customers connect with the right insurance provider by verifying their information over the phone. In this role, you’ll follow a detailed script to handle short, fast-paced calls. Please note, we cannot accept licensed insurance agents for this opportunity due to potential conflict of interest. Must be bilingual (Spanish/English) and pass a fluency test.

Why Become a Working Solutions PRO?

• Work from Home: Ditch the commute and enjoy the comfort of home.
• Flexible Hours: Set your own schedule and work when it's convenient for you.
• Diverse Experience: Expand your skillset across various industries while providing exceptional customer service.
• Supportive Environment: We’re here to help every step of the way!

Earnings Potential

Earn up to $0.30 for bilingual (Spanish/English) queue. Contractors are guaranteed a minimum of 37 minutes for each hour if logged in and available for the full 60 minutes.

Schedule

Flexible schedule opportunities – you choose your hours!

• Client hours of operation are: Monday-Friday, 7:00am to 9:00pm CST
• Saturday 8:00am to 6:00pm CST
• Sunday 9:00am to 4:00pm CST

Skills Needed

• Bilingual Fluency (Spanish-English). Calls will be made to both English speaking and Spanish speaking customers.
• Excellent customer service skills needed to build rapport and assist customers.
• Sales skills needed to assume the sale and encourage customers to take the next step and speak with a licensed insurance agent.
• Overcoming objections - contractors must bring strong ability and comfort level with overcoming objections.
• Multi-tasking skills needed to engage with customers while navigating online systems.

Technology Requirements

• Personal computer (no tablet)
• Broadband internet connection, with at least 10 Mbps download speed
• Wired internet connection, like Cable, Fiber Optic or DSL (no Wi-Fi or mobile internet)
• Windows 11 operating system
• Wired USB headset with microphone (Gaming headsets not accepted)
• Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility. *Full PC requirements are listed at https://jobs.workingsolutions.com/faqs/

Important Information

Contractors must live in and work from the United States (except CA, NY, PA, WA) on this client program, and all contractors must successfully pass a background check to represent this client.

At Working Solutions, we work with brands in various industries to humanize their customer experience. When you join our team of PROs, you’ll have access to apply to several contracts exclusive to Working Solutions independent contractors.

Contractor Details

With Working Solutions, you work when it’s convenient for you. Our contract hours range from 15 to 40+ hours per week and you can select the hours that are convenient for you! Contract pay rates vary depending on the client, but we make sure we offer the best rate possible to our contractors.

Want to learn more about what it’s like as an independent contractor with Working Solutions? Visit us at jobs.workingsolutions.com or check out what some of our Customer Care PROs have to say.

Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor.

Date Posted: 2025-11-07

Valid Through: 2025-11-30

Language Requirement: Bilingual - English and Spanish

Working Solutions

Telecommute

United States

Call Center Customer Service

View all openings