Remote Vendor Management Lead - Mortgage Ops & Compliance

Carrington; Olympia (WA); Remote; USD 71,000 - 85,000; Full time

Benefits offered by this job

Healthcare plans

401(k) match (discretionary)

Educational Reimbursement

Employee referral bonuses

Job summary

Carrington Mortgage Services is seeking a Vendor Management Supervisor to lead a nationwide team of Vendor Management Specialists in selecting, monitoring, and assessing third-party vendors for mortgage operations. You will ensure compliance with SLAs, KPIs, investor guidelines, and state and federal laws while developing procedures and training staff.

This remote role focuses on vendor risk management, governance, and continuous process improvement across the organization.

Qualifications

• Five (5) or more years of mortgage servicing, auditing, finance, compliance or vendor management work experience.
• Demonstrated experience in establishing, negotiating, and enforcing vendor contracts and service level agreements.
• Excellent verbal and written communication skills.

Responsibilities

• Supervise the daily activities of the Vendor Management staff, set performance expectations, provide guidance and foster collaborative team culture to ensure meeting individual and department expectations.
• Regularly monitor and assess continuous compliance of all third-party vendors to regulatory and company internal policies.
• Conduct ongoing evaluation of vendors’ adherence to all contractual obligations, including SLAs and overall compliance with industry regulations.
• Lead and motivate the vendor management staff, manage work distribution, and provide staff coaching and development opportunities.
• Maintain and evaluate department policies and procedures, forms, reports, training material, job aids and checklists, and collaborate enhancements as needed with internal stakeholders.
• Ongoing evaluation of department reports and vendor management system in order to maximize department effectiveness and quality.
• Oversee accurate and effective vendor management assessment of vendors’ risk levels, including the review of high volume of vendors’ due diligence documentation and conducting final assessment of vendor profile to ensure accuracy, completeness, and compliance with all requirements.

Job description

Carrington Mortgage Services is seeking a Vendor Management Supervisor to lead a nationwide team of Vendor Management Specialists in selecting, monitoring, and assessing third-party vendors for mortgage operations. You will ensure compliance with SLAs, KPIs, investor guidelines, and state and federal laws while developing procedures and training staff.

This remote role focuses on vendor risk management, governance, and continuous process improvement across the organization.