Remote Vendor Management Lead — Compliance & SLAs

Carrington; Boise (ID); À distance; USD 71 000 - 85 000; Plein temps

Avantages offerts par ce poste

Comprehensive healthcare plans

Discretionary 401(k) match

Employee discounts

Educational reimbursement

Career development programs

Résumé du poste

Carrington Mortgage Services is seeking a Vendor Management Supervisor to lead a remote team responsible for selecting, monitoring, and assessing third-party vendors across mortgage operations nationwide. You will enforce SLAs and KPIs, manage risk, and coach staff to ensure high-quality vendor performance.

The role requires leadership in a remote, nationwide environment, strong contractual and regulatory knowledge, and the ability to work with internal stakeholders to improve processes and

Qualifications

• High school diploma/GED or equivalent work experience. Bachelor’s degree preferred.
• Five (5) or more years of mortgage servicing, auditing, finance, compliance or vendor management work experience.
• A minimum of three (3) years in a lead or supervisory role with a team of two or more people.
• Demonstrated experience in establishing, negotiating, and enforcing vendor contracts and service level agreements.
• Management reporting experience.
• Ability to work independently and effectively in complex remote environment managing team members and vendors nationwide.
• Proficient in MS Office with advanced skills in Outlook, SharePoint, Excel, Word, PowerPoint, Teams and Visio
• Strong analytical, problem solving, collaboration and technical skills.
• Strong time management skills
• Excellent verbal and written communication skills
• Ability to work under pressure and meet deadlines.
• Ability to understand complex problems and to collaborate and explore alternative solutions.
• Ability to exercise sound judgment and elevate issues appropriately.
• Ability to communicate with individuals utilizing a telephone; requires ability to hear and speak effectively on the telephone.
• Professional demeanor, including ability to use tact and sound judgment in contact with individuals within and outside the organization.
• Maintain confidentiality in all aspects of client, staff, and vendor information.

Responsabilités

• Supervise the daily activities of the Vendor Management staff, set performance expectations, provide guidance and foster collaborative team culture to ensure meeting individual and department expectations.
• Regularly monitor and assess continuous compliance of all third-party vendors to regulatory and company internal policies.
• Conduct ongoing evaluation of vendors’ adherence to all contractual obligations, including SLAs and overall compliance with industry regulations. Address any issues promptly and effectively.
• Lead and motivate the vendor management staff, manage work distribution, and provide staff coaching and development opportunities.
• Maintain and evaluate department policies and procedures, forms, reports, training material, job aids and checklists, and collaborate enhancements as needed with internal stakeholders.
• Ongoing evaluation of department reports and vendor management system to maximize department effectiveness and quality.
• Conduct and socialize results of performance assessments with staff to identify strengths and areas of opportunity on a frequent basis. Recommend additional training as needed.
• Oversee accurate and effective vendor management assessment of vendors’ risk levels, including review of due diligence documentation and final assessment for compliance.
• Manage the review and processing of the monthly vendor scorecard, including Consumer Complaints or security incidents, with stakeholders to address performance issues promptly.
• Oversee all third-party annual re-certification packages review and process; develop documents to address common issues with vendors, address escalated matters for non-responsive vendors.
• Oversees vendor onboarding and termination processes and collaborates with internal stakeholders to ensure policy/regulatory adherence.
• Review department exception reports and distribute to stakeholders while improving reporting processes.
• Review and respond to internal and external audit requests as needed.
• Oversee review of on-site audit reports and ensure notification to stakeholders and remediation tracking.
• Manage escalated matters presented by staff and stakeholders.
• Exercise sound judgment and escalate concerns to upper management as appropriate.
• Perform other duties and special projects as assigned.

Connaissances

Vendor management

Leadership

Regulatory compliance

Auditing

Contract negotiation

Reporting

Communication

Time management

Formation

Bachelor's degree preferred

High school diploma/GED

Outils

Outlook

SharePoint

Excel

Word

PowerPoint

Teams

Visio

Description du poste

Carrington Mortgage Services is seeking a Vendor Management Supervisor to lead a remote team responsible for selecting, monitoring, and assessing third-party vendors across mortgage operations nationwide. You will enforce SLAs and KPIs, manage risk, and coach staff to ensure high-quality vendor performance.

The role requires leadership in a remote, nationwide environment, strong contractual and regulatory knowledge, and the ability to work with internal stakeholders to improve processes and