Customer Service Representative (Valencian-speaking) AV01

CNX; United States; Remote; USD 20,000 - 25,000; Full time

Benefits offered by this job

100% удалённая работа

Постоянный контракт

Полная занятость 39 ч/нед.

Job summary

CNX ищет сотрудника на должность Customer Service Representative (Valencian-speaking) с удалённой работой. Вы будете помогать клиентам, решать технические вопросы и сопровождать пользователей через онлайн-каналы.

Работа 39 часов в неделю с понедельника по пятницу, с 9:00 до 18:00, контракт full-time. Зарплата около 19 976,99 евро брутто в год плюс бонус 1 200 евро.

Условия: 100% удалённая занятость, обучение, развитие и курсы.

Qualifications

• Носитель испанского языка или билингвальный уровень; валенсийский язык на уровне B1/B2
• Высшее образование не требуется, достаточно среднего образования.

Responsibilities

• Обрабатывать обращения клиентов через указанные каналы связи
• Определять потребности клиентов, устранять базовые технические неисправности
• Объяснять техническую информацию понятно и профессионально
• Вести записи в внутренних системах и соблюдать процедуры
• Сохранять спокойствие, работать над качеством и удовлетворённостью клиентов

Skills

Коммуникация

Обслуживание клиентов

Проблемное решение

Education

Среднее образование

Job description

Описание: Job Title: Customer Service Representative (Valencian-speaking) - Remote AV01

Задачи:

Love technology? Enjoy helping people? Work remotely and turn your skills into your next career opportunity! Are you the person everyone turns to when they need help with their devices? Do you enjoy solving problems and making technology easier for others? Then this opportunity could be for you! Join our team as a Customer Service Advisor and help customers get the most out of their devices and services, all while working remotely.

• -Assist customers through the assigned communication channels.
• -Identify customer needs, troubleshoot basic technical issues, and provide step-by-step guidance.
• -Explain technical information clearly and professionally.
• -Manage customer interactions using internal systems and follow established procedures.
• -Handle concerns with empathy, resolve issues, and escape complex cases when necessary.
• -Maintain accurate records and meet quality, customer satisfaction, and productivity targets.

What are we looking for?

• Native or bilingual Spanish proficiency + Valencian English proficiency at B1/B2 level
• High school diploma or equivalent
• Minimum age of 18 and legal documentation to work in Spain
• Strong communication, customer service, and problem-solving skills
• Basic technical knowledge and confidence using computers and digital devices
• Good typing skills, attention to detail, and the ability to remain calm under pressure
• Flexibility to work shifts, weekends, and holidays as required

Требования:

• Valencian (Required) Time Type: Full time

Условия:

• 100% remote work, so you can work from home
• Permanent contract Full time
• 39 hours/week Monday to Friday from 9:00 to 18:00
• Salary package of 19976,99 euros gross/year + Bonus 1.200 gross/year
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses

Combine your passion for technology with your talent for helping people.

Location: ESP Work-at-Home