Remote Vaccine Customer Success Manager

Merck; Augusta (ME); Remote; USD 106,000 - 167,000; Full time

Job summary

Merck is seeking a Vaccine Customer Representative to engage healthcare providers, deliver clinical information on vaccines, and help optimize contract performance. The role focuses on improving patient immunization rates within an assigned territory and requires strong sales, relationship, and analytical skills.

Travel is expected, with remote work options available. A relevant degree and vaccine/healthcare knowledge are preferred to build trusted partnerships with providers and health systems.

Qualifications

• Bachelor’s degree with 3+ years of sales experience OR high school with 6+ years healthcare/pharma experience.
• Ability to build trust and show value in selling situations.
• Strong market analysis and territory planning skills.

Responsibilities

• Engage in balanced product sales presentations with health care providers and professionals.
• Provide vaccine-related insights and support contract performance discussions.
• Develop and execute territory plans to improve immunization rates.
• Maintain up-to-date knowledge of CDC schedules and the vaccine portfolio.

Skills

Account Management

Account Planning

Sales Experience

Customer Service

Hospital Sales

Lead Generation

Market Analysis

Pricing & Quoting

Relationship Building

Education

Bachelor’s Degree

High School Diploma

Job description

Merck is seeking a Vaccine Customer Representative to engage healthcare providers, deliver clinical information on vaccines, and help optimize contract performance. The role focuses on improving patient immunization rates within an assigned territory and requires strong sales, relationship, and analytical skills.

Travel is expected, with remote work options available. A relevant degree and vaccine/healthcare knowledge are preferred to build trusted partnerships with providers and health systems.