Remote Vacation Planner & Client Concierge

Hope’s Global Getaways; City of Cortland (NY); Remote; USD 22,000 - 36,000; Part time

Benefits offered by this job

Fully remote work environment

Flexible scheduling

Beginner-friendly training

Growth opportunities

Job summary

Hope’s Global Getaways is a remote travel planning company that partners with top global brands to design seamless, memorable trips for clients worldwide.

We’re seeking personable Vacation Relations Specialists to join our virtual team, helping clients explore ideas, compare options, and coordinate reservations with approved suppliers—all while delivering exceptional customer service and keeping meticulous trip details organized.

Qualifications

• Friendly, professional customer service orientation.
• Strong written and verbal communication.
• Ability to build relationships with clients.
• Organized with reliable follow-up.
• Detail-focused with careful information handling.
• Capable of researching and comparing online options.
• Able to handle multiple client requests.
• Self-directed and dependable in a remote environment.
• Must have a reliable internet connection and compatible device.
• Must be 18+ and reside in qualifying countries.

Responsibilities

• Establish positive relationships with clients.
• Ask questions to understand vacation style, dates, and budget.
• Research destinations and experiences that fit preferences.
• Locate suitable resorts, hotels, cruises, packages, transportation, tours, and activities.
• Share options and explain inclusions.
• Provide vacation-planning information and answers.
• Coordinate arrangements with supplier resources.
• Review traveler information and reservation details for completeness.
• Keep confirmations and important trip information organized.
• Remind clients about payments and important dates.

Skills

Customer service

Communication skills

Relationship building

Organization

Attention to detail

Online research

Remote work

Reliable internet

Multi-tasking

Job description

Hope’s Global Getaways is a remote travel planning company that partners with top global brands to design seamless, memorable trips for clients worldwide.

We’re seeking personable Vacation Relations Specialists to join our virtual team, helping clients explore ideas, compare options, and coordinate reservations with approved suppliers—all while delivering exceptional customer service and keeping meticulous trip details organized.