Remote Utility Project Support Specialist (Part-Time)

Environmental Resources Management (ERM); Danville, Northern (IL, KY); Hybrid; USD 58,000 - 73,000; Part time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k)

Life & disability insurance

Job summary

Environmental Resources Management (ERM) is seeking a remote Utility Project Support Specialist to assist our client in the Danville, IL area. This remote, part-time role operates 20 hours per week with a 12-month term, extendable, and focuses on handling inquiries related to utility line project notifications.

Responsibilities include managing inbound/outbound calls, tracking inquiries, building relationships, documenting interactions, and adhering to processes.

Qualifications

• High School Diploma, GED, or equivalent.
• Excellent communication skills both written and oral.
• One (1) to three (3) years minimum working in a Customer Interface or Call Center environment.
• Ability to work part-time shifts (8AM – 12PM, 11AM – 3PM, or 2PM – 6PM ET)

Responsibilities

• Manage large amount of inbound and outbound phone calls.
• Track inquiries by using various software applications.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

Skills

Excellent communication

Customer service

Call center experience

Education

High School Diploma or GED

Job description

Environmental Resources Management (ERM) is seeking a remote Utility Project Support Specialist to assist our client in the Danville, IL area. This remote, part-time role operates 20 hours per week with a 12-month term, extendable, and focuses on handling inquiries related to utility line project notifications.

Responsibilities include managing inbound/outbound calls, tracking inquiries, building relationships, documenting interactions, and adhering to processes.