Utility Project Support Specialist (Field Based)

ERM; Kankakee (IL); On-site; USD 58,240 - 72,800; Part time

Benefits offered by this job

Paid time off

Medical, dental, vision insurance

401(k) plan

Life & disability insurance

Job summary

ERM is hiring a Utility Project Support Specialist to support customer inquiries in the Danville, IL area. This remote, part-time role (20 hours/week) runs for 12 months and involves managing phone calls, tracking inquiries, and building relationships with customers. Candidates should have a High School Diploma or equivalent and strong communication skills. The anticipated pay ranges from $58,240 to $72,800 per year or $28.00 to $35.00 per hour, along with a comprehensive benefits package for eligible employees.

Qualifications

• One (1) to three (3) years minimum working in a Customer Interface or Call Center environment.
• Excellent communication skills both written and oral.
• High School Diploma, GED, or equivalent required.

Responsibilities

• Manage large amount of inbound and outbound phone calls.
• Track inquiries using various software applications.
• Identify and assess customers’ needs to achieve satisfaction.

Skills

Excellent communication skills both written and oral

Ability to work part-time shifts

Experience in a Customer Interface or Call Center environment

Education

High School Diploma, GED, or equivalent

Job description

Utility Project Support Specialist

ERM is hiring remote Utility Project Support Specialists to support our client based in the Danville, IL area. In this critical role, you will be supporting the client by handling customer inquiries in response to our client’s utility line project notifications. Project information and training will be provided so that calls can be handled in an efficient manner. This is a remote part‑time (20 hours/week), limited‑term role for a duration of 12 months, extendable.

Responsibilities

• Manage large amount of inbound and outbound phone calls
• Track inquiries by using various software applications (training to be provided)
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Requirements

• High School Diploma, GED, or equivalent
• Excellent communication skills both written and oral
• One (1) to three (3) years minimum working in a Customer Interface or Call Center environment
• Ability to work part‑time shifts (8AM – 12PM, 11AM – 3PM, or 2PM – 6PM ET)

Pay Transparency

For the Utility Project Support Specialist position, we anticipate the annual base pay of 58,240 – 72,800, or 28.00‑35.00 USD/hr, limited‑term, non‑exempt. An employee’s pay position within this range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, shift, travel requirements, sales or revenue‑based metrics, and business or organizational needs. Employee may fall outside of the range based on the factors noted above. This job may be eligible for bonus pay (casual and fixed term/Flexforce employees are NOT bonus eligible).

We offer a comprehensive package of benefits including paid time off, medical, dental, vision, 401(k), life & disability insurance to benefits‑eligible employees. Benefits Eligibility is limited to regular employees regularly scheduled to work 20 or more hours per week. Fixed‑Term employees (including Flexforce) who are regularly scheduled to work 20 hours a week or more are eligible for a limited benefits package. Casual employees are NOT benefits eligible. See your recruiter for more details.

Equal Employment Opportunity

ERM is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.