Remote Utility Project Support Specialist

ERM; Kankakee (IL); On-site; USD 58,240 - 72,800; Part time

Benefits offered by this job

Paid time off

Medical, dental, vision insurance

401(k) plan

Life & disability insurance

Job summary

ERM is hiring a Utility Project Support Specialist to support customer inquiries in the Danville, IL area. This remote, part-time role (20 hours/week) runs for 12 months and involves managing phone calls, tracking inquiries, and building relationships with customers. Candidates should have a High School Diploma or equivalent and strong communication skills. The anticipated pay ranges from $58,240 to $72,800 per year or $28.00 to $35.00 per hour, along with a comprehensive benefits package for eligible employees.

Qualifications

• One (1) to three (3) years minimum working in a Customer Interface or Call Center environment.
• Excellent communication skills both written and oral.
• High School Diploma, GED, or equivalent required.

Responsibilities

• Manage large amount of inbound and outbound phone calls.
• Track inquiries using various software applications.
• Identify and assess customers’ needs to achieve satisfaction.

Skills

Excellent communication skills both written and oral

Ability to work part-time shifts

Experience in a Customer Interface or Call Center environment

Education

High School Diploma, GED, or equivalent

Job description

ERM is hiring a Utility Project Support Specialist to support customer inquiries in the Danville, IL area. This remote, part-time role (20 hours/week) runs for 12 months and involves managing phone calls, tracking inquiries, and building relationships with customers. Candidates should have a High School Diploma or equivalent and strong communication skills. The anticipated pay ranges from $58,240 to $72,800 per year or $28.00 to $35.00 per hour, along with a comprehensive benefits package for eligible employees.