Remote Utility Billing Specialist – Real Estate

Marshall-Reddick-Real-Estate-1; United States; Remote; USD 11,000 - 17,000; Full time

Job summary

Marshall Reddick Real Estate seeks a driven Utility Billing Specialist Accountant to join our team. This remote role supports utility accounts for residential properties across U.S. markets and requires strong English communication, detailed billing, and cross-functional collaboration.

The position operates Monday–Friday with a shift aligned to Philippines time. Prior experience with AppFolio and utility billing is preferred; a dedicated home office and reliable internet are required.

Qualifications

• Minimum one year of experience in billing, utility management, or property management operations.
• Strong verbal and written English communication.
• Comfortable making outbound calls to U.S. utility providers and resolving issues.
• Experience reviewing invoices, tracking payments, and researching billing discrepancies.
• Strong organizational skills, attention to detail, and ability to manage multiple deadlines.
• Proficiency with spreadsheets, email, and web based applications.
• Ability to work independently, communicate proactively, and take ownership of assigned responsibilities.

Responsibilities

• Manage utility accounts for assigned residential properties across multiple U.S. markets.
• Coordinate utility activations, transfers, disconnections, and account closures during property onboarding, tenant transitions, and offboarding.
• Communicate directly with utility providers by phone, email, and online portals to establish accounts and resolve billing issues.
• Retrieve, review, and enter utility invoices into AppFolio, ensuring accuracy and proper documentation.
• Monitor billing cycles, due dates, outstanding balances, and missing invoices to prevent late fees and service interruptions.
• Verify available property funds, obtain required approvals, and process utility payments.
• Calculate and process tenant utility billbacks, including prorations and shared meter allocations based on lease terms.
• Investigate billing discrepancies, unusually high charges, and potential service issues.
• Track utility deposits, refunds, final bills, and account closeouts.
• Coordinate with Property Managers, Tenant Coordinators, Maintenance, and Accounting to resolve outstanding matters.
• Maintain accurate records, follow up on unresolved issues, and escalat concerns proactively.
• Assist with process improvements and evolving utility management workflows.

Skills

Billing

Utility management

Property management operations

English communication

Verbal and written communication

Organization

Multi-deadline management

Spreadsheet proficiency

Independent work

Tools

AppFolio

Job description

Marshall Reddick Real Estate seeks a driven Utility Billing Specialist Accountant to join our team. This remote role supports utility accounts for residential properties across U.S. markets and requires strong English communication, detailed billing, and cross-functional collaboration.

The position operates Monday–Friday with a shift aligned to Philippines time. Prior experience with AppFolio and utility billing is preferred; a dedicated home office and reliable internet are required.