Utility Billing Specialist

Marshall-Reddick-Real-Estate-1; United States; Remote; USD 11,000 - 17,000; Full time

Job summary

Marshall Reddick Real Estate seeks a driven Utility Billing Specialist Accountant to join our team. This remote role supports utility accounts for residential properties across U.S. markets and requires strong English communication, detailed billing, and cross-functional collaboration.

The position operates Monday–Friday with a shift aligned to Philippines time. Prior experience with AppFolio and utility billing is preferred; a dedicated home office and reliable internet are required.

Qualifications

• Minimum one year of experience in billing, utility management, or property management operations.
• Strong verbal and written English communication.
• Comfortable making outbound calls to U.S. utility providers and resolving issues.
• Experience reviewing invoices, tracking payments, and researching billing discrepancies.
• Strong organizational skills, attention to detail, and ability to manage multiple deadlines.
• Proficiency with spreadsheets, email, and web based applications.
• Ability to work independently, communicate proactively, and take ownership of assigned responsibilities.

Responsibilities

• Manage utility accounts for assigned residential properties across multiple U.S. markets.
• Coordinate utility activations, transfers, disconnections, and account closures during property onboarding, tenant transitions, and offboarding.
• Communicate directly with utility providers by phone, email, and online portals to establish accounts and resolve billing issues.
• Retrieve, review, and enter utility invoices into AppFolio, ensuring accuracy and proper documentation.
• Monitor billing cycles, due dates, outstanding balances, and missing invoices to prevent late fees and service interruptions.
• Verify available property funds, obtain required approvals, and process utility payments.
• Calculate and process tenant utility billbacks, including prorations and shared meter allocations based on lease terms.
• Investigate billing discrepancies, unusually high charges, and potential service issues.
• Track utility deposits, refunds, final bills, and account closeouts.
• Coordinate with Property Managers, Tenant Coordinators, Maintenance, and Accounting to resolve outstanding matters.
• Maintain accurate records, follow up on unresolved issues, and escalat concerns proactively.
• Assist with process improvements and evolving utility management workflows.

Skills

Billing

Utility management

Property management operations

English communication

Verbal and written communication

Organization

Multi-deadline management

Spreadsheet proficiency

Independent work

Tools

AppFolio

Job description

Who We Are

Here at Marshall Reddick Real Estate we are a fast-paced, software-centered, and rapidly changing full-service residential real estate investment firm. We provide multiple services to our clients including real estate brokerage, property management, private lending, and investment funds. We have a team of 150+ members across 9 offices in CA, TX, FL, and TN. Founded in 1979, we are committed to our mission to be the bridge connecting each client to financial independence through education, mentorship, and by providing a trusted system of buying, selling, and managing real estate and mortgages nationwide.

The Opportunity

Marshall Reddick is looking for a driven, reliable Utility Billing Specialist Accountant to join our team. We need an organized, detail-oriented individual who is a team player and able to communicate effectively cross-functionally. As a Utility Billing Specialist, your role is critical to ensuring accuracy under tight deadlines in a fast-changing environment. If you are a task-oriented individual who appreciates structure and detailed work, this role is for you.

The person selected in this role will work remotely in the Philippines.

A laptop, high-speed internet connection, and a dedicated home office space are required.

Shift: Monday - Friday, 12:00am PHT - 9:00am PHT

What We Offer

Hourly Rate | $8.00 USD

What You’ll Do

• Manage utility accounts for assigned residential properties across multiple U.S. markets.
• Coordinate utility activations, transfers, disconnections, and account closures during property onboarding, tenant transitions, and offboarding.
• Communicate directly with utility providers by phone, email, and online portals to establish accounts and resolve billing issues.
• Retrieve, review, and enter utility invoices into AppFolio, ensuring accuracy and proper documentation.
• Monitor billing cycles, due dates, outstanding balances, and missing invoices to prevent late fees and service interruptions.
• Verify available property funds, obtain required approvals, and process utility payments.
• Calculate and process tenant utility billbacks, including prorations and shared meter allocations based on lease terms.
• Investigate billing discrepancies, unusually high charges, and potential service issues.
• Track utility deposits, refunds, final bills, and account closeouts.
• Coordinate with Property Managers, Tenant Coordinators, Maintenance, and Accounting to resolve outstanding matters.
• Maintain accurate records, follow up on unresolved issues, and escalat concerns proactively.
• Assist with process improvements and evolving utility management workflows.

What Qualifies You

• Minimum one year of relevant experience in billing, utility management, or property management operations.
• Strong verbal and written English communication skills.
• Comfortable making outbound calls to U.S. utility providers and resolving issues professionally.
• Experience reviewing invoices, tracking payments, and researching billing discrepancies.
• Strong organizational skills, attention to detail, and ability to manage multiple deadlines.
• Proficiency with spreadsheets, email, and web based applications.
• Ability to work independently, communicate proactively, and take ownership of assigned responsibilities.

What Sets You Apart

• Experience in U.S. residential property management or utility billing.
• Familiarity with AppFolio or similar property management software.
• Experience with utility account setup, transfers, tenant billbacks, or shared meter billing.
• Strong problem solving and customer service skills.
• Dependability, initiative, adaptability, and consistent follow through.