Remote Utilities Collector CST/MST time zones

TSI - Transworld Systems Inc.; Phoenix (AZ); Remote; USD 21.000 - 22.000; Vollzeit

Benefits dieser Stelle

Work from home

Paid training

Team environment

Growth opportunities

Bonus program

Benefits package

Zusammenfassung

TSI - Transworld Systems Inc. is hiring a Remote Call Center Representative to communicate with consumers by telephone, update records, and resolve unpaid accounts from a home-based setting.

You will perform skip tracing, counsel delinquent clients, and ensure compliance with laws and company policies. The role emphasizes customer service experience, strong communication, and the ability to work independently in a distributed team.

Qualifikationen

• Ambition to grow their career.
• Experience in collections or customer service or sales.
• Positive, friendly demeanor.
• Strong communication skills.
• Proficient computer skills.
• Ability to work independently and prioritize tasks.

Aufgaben

• Communicate with consumers by telephone and handle correspondence to resolve unpaid accounts.
• Update account information accurately in computer files for each call.
• Conduct skip tracing to locate consumer contact information.
• Counsel delinquent consumers to help them meet payment obligations.
• Comply with applicable laws and regulations and with TSI policies.
• Maintain knowledge of company policies and procedures.
• Provide feedback to management on problems or improvements.
• Suggest process improvements.
• Perform other duties as assigned by management.

Kenntnisse

Ambition

Customer service

Sales experience

Communication skills

Computer skills

Independence

Motivation to learn

Jobbeschreibung

Build Your Future! Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Compensation

$15-16/hour + Monthly Commission Bonus Structure

Work Location

This is a remote/work from home position for CST/MST zones.

Why should you consider TSI ?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

• Communicating with consumers by telephone, approving written correspondence, and attempting to bring resolution to unpaid accounts
• Providing thorough, efficient, and accurate account updates on computer files for each call made or received
• Skip tracing to locate consumer contact information
• Counseling delinquent consumers to assist in finding funds to meet their payment obligations
• Complying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job duties
• Complying with and staying up-to-date on all TSI policies and procedures
• Maintaining knowledge of functional areas, company policies, and procedures
• Providing feedback to management concerning possible problems or areas of improvement
• Making recommendations to implement improved processes
• Performing other duties as assigned by management

Qualifications

• High levels of ambition, keen to grow their career
• Experience with collections, customer service, sales, retail or just the motivation to learn a new skill
• A positive, friendly, demeanor who finds joy in everyday
• Strong communication skills
• Proficient computer skills
• The ability to work and prioritize independently