Remote Utilities Collector CST/MST time zones

Transworld Systems Inc.; Albuquerque, Northern (NM, KY); Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, dental and vision

401k retirement plan with employer-m
m

Paid time off

Paid holidays

Work from home

Job summary

Transworld Systems Inc. is seeking a Remote Call Center Representative to join our work-from-home team. You will handle calls, communicate with consumers, and strive to resolve unpaid accounts while keeping accurate records.

We offer paid training, a generous commission bonus structure, and a comprehensive benefits package including medical, dental and vision coverage, plus a 401k with employer matching. Work from CST/MST time zones with company-issued equipment and growth opportunities.

Qualifications

• Ambition to grow career in customer service.
• Experience in collections or related fields.
• Strong communication and computer skills.
• Ability to work independently and meet deadlines.

Responsibilities

• Communicate with consumers by telephone and written correspondence to resolve unpaid accounts.
• Provide thorough, efficient, and accurate account updates on computer files for each call.
• Skip tracing to locate consumer contact information.
• Counsel delinquent consumers to help find funds to meet obligations.
• Comply with applicable Federal, State, and Local laws and regulations.
• Follow and stay up-to-date on TSI policies and procedures.
• Maintain knowledge of company policies and procedures.
• Provide feedback to management on problems or improvements.
• Make recommendations to implement improved processes.
• Perform other duties as assigned by management.

Skills

Ambition

Customer service

Communication skills

Independent work

Experience in collections

Sales experience

Proficient computer skills

Job description

Overview

After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.

Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.

Work Location: This is a remote/work from home position for CST/MST zones.

Compensation: $15-16/hour + Monthly Commission Bonus Structure

Build Your Future! Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI ?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

• Communicating with consumers by telephone, approving written correspondence, and attempting to bring resolution to unpaid accounts
• Providing thorough, efficient, and accurate account updates on computer files for each call made or received
• Skip tracing to locate consumer contact information
• Counseling delinquent consumers to assist in finding funds to meet their payment obligations
• Complying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job duties
• Complying with and staying up-to-date on all TSI policies and procedures
• Maintaining knowledge of functional areas, company policies, and procedures
• Providing feedback to management concerning possible problems or areas of improvement
• Making recommendations to implement improved processes
• Performing other duties as assigned by management

Qualifications

• High levels of ambition, keen to grow their career
• Experience with collections, customer service, sales, retail or just the motivation to learn a new skill
• A positive, friendly, demeanor who finds joy in everyday
• Strong communication skills
• Proficient computer skills
• The ability to work and prioritize independently