Remote Collections (MST preferred)

TSI - Transworld Systems Inc.; Casper (WY); Remote; USD 21,000 - 22,000; Full time

Benefits offered by this job

Generous bonus

Comprehensive benefits

Job summary

Transworld Systems Inc. is seeking a Remote Call Center Representative to join our customer service team. This is a work-from-home position (MST preferable) focused on collecting past-due payments while maintaining compliance with applicable laws.

Successful candidates will complete Harver assessments after applying, with paid training and equipment provided for remote work. We offer $15-$16 per hour plus bonus potential, a strong benefits package, and opportunities for growth within a

Qualifications

• High School diploma or equivalent is required.
• Access to high-speed internet required.
• FDCPA knowledge preferred.
• Professional phone etiquette and solid negotiating skills.
• Positive attitude and strong customer service aptitude.
• Ability to problem solve and multitask.
• Willingness to maintain confidentiality.
• Ability to remain in a stationary position 95% of the time.
• Ability to exchange accurate information effectively over the phone.

Responsibilities

• Call consumers to secure payments on past due accounts. Each call is unique.
• Ensure that all work is performed in compliance with company policies and local, state and federal collections laws and regulations.

Skills

Phone etiquette

Negotiation skills

Customer service mindset

Problem solving

Multitasking

Confidentiality

Education

High School diploma or equivalent

Job description

Overview

After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.

Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.

Work Location: This is a remote/work from home position (MST preferable).

Compensation: $15-$16 plus bonus potential

Transworld Systems, Inc. is an industry leader for over 40 years, in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our 60,000 clients are empowered to successfully address immediate business needs, while facilitating long-term growth across the entire customer lifecycle.

Build Your Future! Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

• Call consumers to secure payments on past due accounts. Each call is unique…you’ll never get bored!
• Our Collections Representatives also need to ensure that all work is performed in compliance with company policies as well as local, state and federal collections laws and regulations. Detail-oriented people are a great fit!

Qualifications

• High School diploma or equivalent
• Access to high-speed internet required.
• FDCPA knowledge preferred.
• Professional phone etiquette and solid negotiating skills.
• Positive attitude and strong customer service aptitude.
• Ability to problem solve and multitask.
• Willingness to maintain confidentiality.
• Ability to remain in a stationary position 95% of the time. We need you doing what you do best, reaching out to our consumers!
• Ability to exchange accurate information effectively over the phone.

For Remote Positions:

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.