Remote US: Senior Customer Retention & Advocacy Lead

IRIS; Oregon; Híbrido; USD 110.000 - 160.000; Jornada completa

Descripción de la vacante

IRIS is seeking a Senior Customer Marketing Manager, Retention & Advocacy to own US-focused customer journeys end-to-end. This role is fully remote within the US and requires autonomy, stakeholder management and proven customer marketing expertise.

Reporting into the UK-based Customer Marketing team, you will bridge regional customers with global teams to protect retention, revenue and trust. You will lead retention, advocacy and migrations initiatives, coordinating with Sales, Product and

Formación

• Typically 5+ years experience in customer marketing, lifecycle marketing or customer communications.
• Proven track record delivering retention, advocacy or migration programs.
• Strong stakeholder management and cross-functional coordination skills.
• Excellent written communication skills to explain complex topics clearly.
• Comfortable working autonomously in a remote/global reporting structure.

Responsabilidades

• Own and deliver US customer retention programmes that reduce churn risk and reinforce long‑term value.
• Lead customer advocacy activity in the US, securing testimonials, case studies and third‑party reviews with cross‑functional partners.
• Own US‑specific migration communications, including planning, sequencing, QA, live delivery and performance monitoring.
• Act as the single point of accountability for assigned customer journeys, managing accuracy, compliance sensitivity, timing and escalation.
• Work closely with UK‑based Customer Marketing colleagues to adapt established frameworks for the US market.
• Coordinate cross‑functionally with Product, Renewals, Support, Professional Services and Marketing Operations.
• Analyse programme performance and use insight to continuously optimise engagement and retention.
• Ensure all customer communications meet IRIS brand, legal and compliance standards.
• Share customer insight from the US market to inform product and marketing strategy.

Conocimientos

Customer marketing

Lifecycle marketing

Customer communications

Stakeholder management

Written communication

Remote/autonomous work

Herramientas

Marketo

Salesforce

Knak

Asana

Descripción del empleo

IRIS is seeking a Senior Customer Marketing Manager, Retention & Advocacy to own US-focused customer journeys end-to-end. This role is fully remote within the US and requires autonomy, stakeholder management and proven customer marketing expertise.

Reporting into the UK-based Customer Marketing team, you will bridge regional customers with global teams to protect retention, revenue and trust. You will lead retention, advocacy and migrations initiatives, coordinating with Sales, Product and