Remote Urgent Care Customer Service Agent

HCA Healthcare; Coppell (TX); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off and family leave

401(k) with match

Tuition assistance

Job summary

CareNow, an affiliate of HCA Healthcare, is seeking a Customer Service Agent to provide remote support to Urgent Care Centers. You will handle inbound inquiries, verify insurance, assist with Web Check-In, and route calls to the proper departments while maintaining a patient‑centered service mindset.

Responsibilities include researching information in patient records, managing complaints, and coordinating with internal teams.

Qualifications

• High School diploma or equivalent is required.
• Must have high speed internet access.
• Good data entry, typing and multitasking skills.
• Ability to react effectively and calmly in stressful situations.
• Good verbal and written communication.
• Scheduled shifts including days, evenings and some weekends.

Responsibilities

• Answer inbound calls from customers routed from CareNow clinics to a centralized queue in a professional, caring manner.
• Provide answers using training and resources; may require research in patients' chart.
• Obtain and evaluate complaints and escalate to the appropriate department as needed.
• Coordinate with internal departments and route calls to appropriate resources (e.g., billing).
• Register Web Check-In patients in EMR when indicated and make outbound calls as needed.
• Provide insurance verification and explain benefits to patients.

Skills

Data entry

Typing

Multitasking

Verbal communication

Written communication

Stress management

Education

High School diploma or equivalent

Job description

CareNow, an affiliate of HCA Healthcare, is seeking a Customer Service Agent to provide remote support to Urgent Care Centers. You will handle inbound inquiries, verify insurance, assist with Web Check-In, and route calls to the proper departments while maintaining a patient‑centered service mindset.

Responsibilities include researching information in patient records, managing complaints, and coordinating with internal teams.