PRN Patient Concierge for Urgent Care

HCA Healthcare; Blue Springs (MO); On-site; USD 20,664,000 - 26,174,000; Part time

Benefits offered by this job

Very competitive benefits package

401(k) with company match

Job summary

CareNow, part of HCA Healthcare, is seeking a Patient Representative PRN to support front desk operations at our Missouri clinics. You will check in patients, handle phone inquiries, and verify insurance while ensuring accurate demographic data and smooth daily postings. This role emphasizes customer service and precise data entry.

The position requires basic medical office experience, BLS within 30 days of start, and comfort with multiple software programs in a fast-paced environment.

Qualifications

• 1 year of clinical experience in a patient care setting is preferred
• Obtain BLS certification within 30 days of start required
• Strong customer service skills
• Ability to work with multiple computer programs

Responsibilities

• Checks-in patients in a timely manner. Ensures all Web Check-in procedures are followed
• Answers phone calls to the clinic and provides information or refers questions to others as needed
• Verifies insurance timely and accurately
• Ensures the occupational client’s preference card is followed and occupational procedures
• Reviews all patient paperwork to ensure completeness and insures collection of necessary insurance / demographic information
• Completes Daily Balance Checklist after each shift. Includes all forms of payment are accounted for and documented

Skills

Customer service

Phone handling

Data entry

Multitasking

Education

High School Diploma or GED

Tools

Electronic Health Records (EHR)

Microsoft Office

Job description

CareNow, part of HCA Healthcare, is seeking a Patient Representative PRN to support front desk operations at our Missouri clinics. You will check in patients, handle phone inquiries, and verify insurance while ensuring accurate demographic data and smooth daily postings. This role emphasizes customer service and precise data entry.

The position requires basic medical office experience, BLS within 30 days of start, and comfort with multiple software programs in a fast-paced environment.