Patient Services Associate

HCA Healthcare; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, prescription drug, dental, &

401(k) matching

Tuition assistance

Certification support

Job summary

CareNow, part of HCA Healthcare, is hiring a Patient Representative to support urgent care operations in a fast-paced environment. You will greet patients, verify insurance, collect demographics, and coordinate information with clinical staff to ensure smooth patient flow.

The role emphasizes customer service, accurate data entry, and attention to detail across multiple computer systems, with emphasis on timely insurance verification and documentation.

Qualifications

• 1 year of clinical experience in a patient care setting is preferred
• Obtain BLS certification within 30 days of start required
• Strong customer service skills
• Ability to work with multiple computer programs

Responsibilities

• Checks-in patients in a timely manner. Ensures all Web Check-in procedures are followed
• Answers phone calls to the clinic and provides information or refers questions to others as needed
• Verifies insurance timely and accurately
• Ensures the occupational client’s preference card is followed and occupational procedures
• Reviews all patient paperwork to ensure completeness and insures collection of necessary insurance / demographic information
• Completes Daily Balance Checklist after each shift. Includes all forms of payment are accounted for and documented

Skills

Customer service

Insurance verification

Phone support

Tools

Multiple computer programs

Job description

CareNow, part of HCA Healthcare, is hiring a Patient Representative to support urgent care operations in a fast-paced environment. You will greet patients, verify insurance, collect demographics, and coordinate information with clinical staff to ensure smooth patient flow.

The role emphasizes customer service, accurate data entry, and attention to detail across multiple computer systems, with emphasis on timely insurance verification and documentation.