Remote UM Admin Coordinator - Data & Care Ops

Humana Inc; Montpelier (VT); On-site; USD 39,000 - 49,000; Full time

Job summary

Humana Inc. is seeking a UM Administration Coordinator to support utilization management through routine administrative tasks, data entry, and stakeholder communications. This remote role emphasizes accuracy, timeliness, and adherence to policies, with guidance for non-routine situations.

You will review information, maintain records, coordinate internal and external communications, and help deliver high-quality care and services to members while working in a flexible home-based environment.

Qualifications

• Experience providing administrative, operational, customer service, or technical support in a professional environment.
• Strong verbal and written communication skills with the ability to interact effectively with diverse audiences.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook, and the ability to learn new systems and technologies.
• Ability to work independently in a remote environment and maintain a reliable internet connection that meets company requirements.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced setting.
• Commitment to delivering exceptional service and contributing to a culture focused on improving customer and member experiences.

Responsibilities

• Provide administrative support for utilization management (UM) programs and processes.
• Review, process, and maintain information and records accurately and in a timely manner.
• Coordinate communications with internal teams and external stakeholders.
• Support operational activities that help facilitate appropriate care and service delivery for members.
• Follow established policies, procedures, and work instructions to complete assigned tasks.
• Prioritize workload, maintain quality standards, and meet performance expectations.
• Collaborate effectively with team members to support departmental and business objectives.
• Perform work under general supervision, exercising judgment within established guidelines.

Skills

Administrative support

Customer service

Verbal & written communication

Microsoft Office

Education

Associate's or Bachelor's degree in Business/Healthcare Administration/Finance

Tools

Microsoft Office (Word/Excel/Outlook)

Job description

Humana Inc. is seeking a UM Administration Coordinator to support utilization management through routine administrative tasks, data entry, and stakeholder communications. This remote role emphasizes accuracy, timeliness, and adherence to policies, with guidance for non-routine situations.

You will review information, maintain records, coordinate internal and external communications, and help deliver high-quality care and services to members while working in a flexible home-based environment.