Remote UM Admin Coordinator

Humana Inc; Boise (ID); On-site; USD 39,000 - 49,000; Full time

Benefits offered by this job

Medical benefits

401(k) retirement savings

Paid time off (PTO)

Disability & life insurance

Job summary

Humana Inc. is seeking a UM Administration Coordinator to provide administrative support for utilization management programs and processes.

The role reviews, processes, and maintains information, manages records, and supports communications with internal and external stakeholders, all within established policies. You will work remotely, coordinating with teams and ensuring timely, accurate data entry while upholding service quality.

Qualifications

• Experience providing administrative, operational, customer service, or technical support in a professional environment.
• Strong verbal and written communication skills with the ability to interact effectively with diverse audiences.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook, and the ability to learn new systems and technologies.
• Ability to work independently in a remote environment and maintain a reliable internet connection that meets company requirements.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced setting.
• Commitment to delivering exceptional service and contributing to a culture focused on improving customer and member experiences.

Responsibilities

• Provide administrative support for utilization management (UM) programs and processes.
• Review, process, and maintain information and records accurately and in a timely manner.
• Coordinate communications with internal teams and external stakeholders.
• Support operational activities that help facilitate appropriate care and service delivery for members.
• Follow established policies, procedures, and work instructions to complete assigned tasks.
• Prioritize workload, maintain quality standards, and meet performance expectations.
• Collaborate effectively with team members to support departmental and business objectives.
• Perform work under general supervision, exercising judgment within established guidelines.

Skills

Administrative support

Communication skills

Microsoft Office

Remote work

Organizational skills

Customer service

Education

Associate's or Bachelor's in Business/Healthcare Administration/Finance

Tools

EMR systems

Medical terminology / ICD-10

Job description

Humana Inc. is seeking a UM Administration Coordinator to provide administrative support for utilization management programs and processes.

The role reviews, processes, and maintains information, manages records, and supports communications with internal and external stakeholders, all within established policies. You will work remotely, coordinating with teams and ensuring timely, accurate data entry while upholding service quality.